Lender Services - Office Manager (Remote)

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries.  We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. 

The Office Manager is responsible for overall Planning, Organizing, Leading, and Controlling functions of Lender Services – Loan Payoff Operations. In addition, the Office Manager will manage all aspects of the P-O-L-C framework with the goal of leading the department and staff to meet budget, revenue, and customer satisfaction standards. With a thorough understanding of Loan Payoff specific policies and procedures, the Office Manager will create a customer first environment for internal/external clients by offering unique and innovative solutions that meet their needs.  

ESSENTIAL DUTIES 

• Strong leadership experience with ability to attract, recruit, develop and retain a diverse, high performing team that meets departmental and state guidelines and expectations 
• Create a highly engaged team environment which drives execution, innovation, productivity, and future leaders 
• Ability to manage and navigate a virtual call-center environment consisting of both incoming and outgoing calls 
• Proactively oversees performance of team and staff to quickly identify and address all opportunities, and take appropriate action 
• Set goals and ensure that each employee is leveraging the tools provided to them to achieve continual success 
• Must immediately raise any concerns that could negatively impact the department, the employees, and/or customers up to the Senior Operations Manager 
• Ability to hold staff consistently accountable with unbiased fairness to help drive performance 
• Possesses a prominent level of integrity in all interactions and decision making 
• Embodies the company's mission, vision, values, and culture 
• Must remain within compliance guidelines for any System Quality Reviews, and Field Quality Reviews 
• Manages team through an innovative, creative, inspirational leadership style 
• Ability to communicate with all levels of leadership throughout the organization with professionalism both written and verbal 
• Be prepared to support local or non-local CAT events throughout the year 
• Any other duties assigned by Senior Operations Manager or a member of upper Management 

REQUIREMENTS SKILLS & EXPERIENCE 

• Minimum of one year experience as a manager or position of leadership 
• Ability to solve complex problems and issues, utilizing strong analytical skills 
• Ability to develop, recommend and implement plans for continuous process improvement 
• Exceptional customer service skills and experience 
• Knowledge of vehicle title processing and state requirements 
• Experience managing fully remote and/or hybrid teams 
• Proficient in all areas of Microsoft Office 

PREFERRED SKILLS & EXPERIENCE 

• Minimum of one year call center experience 
• Experience working with financial institutions 
• Ability to accurately and quickly generate and assess reporting data 
• Successfully leading large teams up to 100+ including hourly and salaried employees 
• Bi-lingual 
• Bachelor's Degree in associated field 

Pay $52,000 Annually

Benefits Summary: 

·        Medical/Dental/Vision 

·        401k plus a company match 

·        ESPP - Employee Stock Purchase Plan 

·        EAP - Employee Assistance Program (no cost to you) 

·        Vacation & Sick pay 

·        Paid Company Holidays 

·        Life and AD&D Insurance 

·        Discounts 

Along with many other employee benefits. 

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-verify Participation
• Right to Work