Technical Project Manager

Convey is looking for a Technical Project Manager (TPM) who can bridge the gap between project execution and hands-on technical delivery. This hybrid role is ideal for someone who thrives at the intersection of project leadership, systems architecture understanding, API/technical configuration, and customer-facing solution delivery.

As a TPM, you’ll take projects from inception to deployment—managing timelines, budgets, risks, and cross-functional teams while also diving into the technical aspects of customer onboarding, system configuration, and issue remediation. You’ll play a critical role in delivering high-quality software solutions to our Utilities customers and ensuring an exceptional onboarding and implementation experience.

What You’ll Do

• Own and drive key delivery KPIs including revenue targets, utilization, cycle time, CSAT, budgets, and profitability.

• Lead both project management and technical onboarding activities for customer implementations across the Message Broadcast product suite.

• Gather requirements, translate them into actionable deliverables, and collaborate with internal technical teams.

• Work directly with Implementation Specialists, architects, developers, Cloud Ops, and QA to deliver high-quality solutions on time, in scope, and within budget.

• Identify, manage, and escalate risks, issues, dependencies, and impediments.

• Manage customer project plans, SOWs, scope, budgets, revenue recognition, resource allocation, and acceptance of deliverables using a PSA tool.

• Review/approve timesheets and ensure accurate project tracking.

• Control scope changes and partner with Sales on change requests and project documentation.

• Break down project requirements and produce high-level estimates for various project types.

What You Bring

• Bachelor’s degree in a technical discipline or equivalent technical PM experience.

• 3+ years of technical project management experience delivering medium–large SaaS/software implementations (Utilities industry experience preferred).

• Strong understanding of system architecture, client/server models, cloud concepts, databases, APIs, webhooks, authentication, and integrations.

• Hands-on experience with RESTful APIs and Postman for API testing.

• 3+ years using PSA tools and PM platforms (Asana, Smartsheet, Monday.com, etc.).

• 3+ years of JIRA experience for workflow management, user stories, and cross-team development tracking.

• Experience creating estimates, SOWs, and proposals.

• Excellent communication, organization, and problem-solving skills.

Bonus Points

• PMP certification

Ready to join a team where technical depth meets project leadership?

If you’re excited to deliver high-impact software solutions for leading Utilities customers and enjoy being both the project owner and technical problem-solver, we’d love to hear from you.

Apply today and help shape the future of customer communications at scale.

US-BASED ROLES ONLY - BENEFITS

• Fully covered Medical, Dental, and Vision coverage for employees

  • Cost share for dependents

• 401(K) plan with company match

• Fully covered STD/LTD

• Employee Assistance Program (EAP)

• Paid Maternity Leave

  • 12 weeks of paid parental leave for birthing parent

• Paid Paternity Leave

• Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.

• 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st

• On-site gym available for free use in Denver, CO for employees based in the Denver area

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.