Platform Engineer

About Us

Console is an AI platform that automates IT and internal support. We help companies scale without scaling headcount, and give employees instant resolution to their issues. Our agents understand the full context of the organization, handle requests end-to-end and pull in humans only when necessary.

Today, companies like Ramp, Scale, Webflow, and Flock Safety rely on Console to automate over half of their IT & HR requests. We've won every bake-off against our competitors, closed every trial customer and expect to 10x usage by year-end.

We're a small, talent-dense team: naturally curious, high-agency and low-ego. Our organization is very flat and ideas win on merit, not hierarchy. We're hiring exceptional people to keep up with demand. We're backed by Thrive Capital and world-class angels.

About the role

As a Platform Engineer at Console, you'll work on the core infrastructure and systems that will enable us to power support across hundreds of medium and large scale enterprises. You'll work closely with the CTO to architect scalable enterprise-grade systems.

Some examples of work you might do:

• Architect, plan, and execute a self-hostable SKU of Console for enterprise customers.

• Execute zero downtime production migrations while evolving our infrastructure to support a massive increase in customer load

• Optimize build times and setup blue-green production deployment workflows

You'll have broad license to shape the platform design and lead devops initiatives that accelerate the velocity of the whole team.

This role is based in San Francisco, CA. We work in-person and offer relocation assistance to new employees.

About you

• You have hands-on experience designing and building foundational infrastructure zero-to-one

• You're have a deep understanding of AWS/GCP and the tradeoffs between various cloud offerings and architectures

• You've worked on high-scale, production grade systems

• You care about developer experience and productivity; you like building systems that accelerate the whole team

Requirements

• 5+ years of full-time experience in platform or infrastructure-facing engineering roles

• Experience with AWS/GCP, IaC tools like Terraform/Pulumi, and relative comfort with our stack (Typescript/Node/React)

• Passionate about building quality, reliable systems, and never happy with "good enough"

Why join Console?

• Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company.

• World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.

• Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.

• Competitive pay and benefits: top compensation with full benefits including:

  • Equity with early exercise & QSBS eligibility

  • Comprehensive health, dental, and vision insurance

  • Unlimited PTO

  • 401(k)

  • Meals provided daily in office