Chief Executive Office (CEO), Clayton, NM

The Chief Executive Officer at Union County General Hospital (UCGH) plays a vital role in guiding the hospital's operations through inspiring leadership, strategic vision, and effective management. This position is essential in supporting the hospital's mission, vision, values, and goals, all while ensuring compliance with applicable laws and regulations. The CEO works closely with the Senior Vice President of Hospital Operations at Community Hospital Corporation and the designated Hospital Board of Directors.

In this role, the CEO is dedicated to ensuring the delivery of safe, high-quality patient care, developing and managing a sustainable annual operating budget, and crafting a long-term capital expenditure plan, all while attracting and retaining a skilled and efficient workforce. Additionally, the CEO addresses risks, leads performance improvement initiatives, and builds strong relationships with the Boards, medical staff, patients, employees, the community, and the corporate office.

Major Responsibilities

• Establishes and communicates a clear and compelling vision. All stakeholders should know the hospital’s mission, vision, and priorities.
• Works with the UCGH Board, senior management team, physicians and staff to develop, implement, and update strategies and opportunities for growth and improvement to support the hospital’s mission and respond to external and internal issues.
• Is responsible for the operational, strategic, financial and clinical performance of the hospital.
• Provides for a system of control which clearly identifies deviations from plans and budgets; assure periodic comparison of performance and/or results against established standards for objectives; and assure corrective actions for deviation from plans so that annual results are in line with strategic goals.
• Maintains the hospital’s compliance with all regulatory and legal requirements.

Operations Management: Collects and analyzes data from internal and external sources regarding current way of doing business and clinical processes. Conducts needs analysis, identifies and prioritizes needs, applies good problem solving skills. Identifies alternate processes and potential solutions and acts to implement changes to improve operations.

Safety and Quality of Care: Leads and maintains a culture of safety and quality including a safe functional environment. Provides opportunities for all who work in the hospital to identify safety and/or quality issues, bring issues to management's attention, and participate in safety and quality initiatives and planning.

Financial Management: Oversees the preparation and management of sound operating, project and capital budgets. Ensures the utilization of sound accounting systems, treasury activities, risk management, financial controls, productivity measures, reimbursement principles and contracting. Meets budget-critical financial metrics. Effectively negotiates third-party contracts. Provides stewardship of all financial resources.

Human Resources: Ensures the availability of adequate numbers of competent staff (including physicians and contract labor) that are properly credentialed, educated, trained, motivated and engaged. Directs performance management systems including policies/practices for providing timely feedback, recognizing excellence and dealing with problem behavior and poor performance.

Information Management: Ensures effective collection, categorization, filing, management, privacy, confidentiality, security, redundancy, retrieval and reporting capabilities of all data and information used by the hospital. Guides the development of plans for meeting the growing demands of information management and the development of information technology especially relevant to healthcare.

General Duties

• Keeps abreast of new legislative information that impacts the acute care venue
• Establishes personal and professional credibility and an environment of trust, candor and genuine two way communications
• Serves as a positive role model and mentor
• Educates and promotes customer service throughout entire facility
• Provides hospital operations coaching or mentoring
• Attracts and retains physicians; maintain high levels of physician satisfaction
• Works closely with the medical staff to ensure quality care, resolve conflicts and remove barriers to physicians admitting and referring to the hospital
• Implements Board education and development programs through internal and external resources
• Takes a proactive approach to managed care, healthcare reform and related issues
• Develops new business opportunities
• Active participation within the community, participates in and represent the hospital in professional, civic, and service organizations
• Represents CHC at designated meetings
• Participates in meetings that affect the hospital district
• Fully participates in the Compliance Program as defined by CHC Corporate policies, procedures, and practices timely with support documentation and reporting as required.

Supervisory Responsibilities

• Manages subordinate leader(s) who supervise employee(s) and/or supervise individual contributors as appropriate
• Defines and communicates performance expectations
• Plans, assigns and directs work: follows up to assesses achievement of results
• Evaluates performance; coaches employees on an ongoing basis and takes developmental action as needed
• Rewards and recognizes notable performance
• Addresses complaints, resolves problems and addresses unacceptable behavior promptly
• Attracts, develops and retains talent
• Carries out supervisory responsibilities in accordance with CHC's/hospital's policies and applicable laws

Master's Degree in a healthcare related field or a BS in a healthcare related field with a business related masters, or the equivalent in education and experience.

Prior Experience

• 8 -10 years progressively more responsible healthcare experience at the senior administrative level
• CEO experience required. COO experience is preferred
• Leadership and experience in a small town environment with a track record of effective operational, financial, business development, and strategic skills
• Must have a track record of proactively developing positive relationships with physicians, employees, Board members and community leaders
• Must have a track record of leading staff to provide safe quality patient care

Skills and Knowledge

• Ability to enhance a quality of care environment, positive clinical outcomes and a high level of patient, physician and employee satisfaction
• Ability to mentor and cultivate a talented management team
• Ability to lead a high performing team and achieve results through others
• Ability to work with all levels of management and respecting all differences
• Ability to create and maintain a positive community image
• Ability to define goals and develop strategic opportunities for the betterment of the hospital
• Ability to identify and resolve operational and administrative problems at both a strategic and functional level
• Ability to define realistic, specific goals and objectives and to prioritize effectively
• Ability to communicate openly, effectively and frequently with multiple audiences
• Ability to be diplomatic and possess a high degree of political savvy
• Energetic, a good listener, with the ability to identify and resolve operational and administrative problems at both a strategic and functional level
• Ability to produce quality results
• Proficient knowledge to understand and apply the concepts, terminology, programs and processes unique to the healthcare industry
• Proficient knowledge of all related acute care legal, regulatory and financial requirements
• Proficient interpersonal and communication skills
• Proficient PC skills
• Ability to be trustworthy and possess and utilize a core set of ethical values
• Possess a strong customer and service to others orientation

As a full time employee, Community Hospital Corporation offers a competitive salary, discretionary bonus opportunity, and eligibility to participate in the company benefit programs. These benefits include: Medical, Dental, and Vision insurance, health and dependent care spending accounts, 401(k) savings with match, life insurance, long-term and short-term disability coverage. A relocation package is also available for eligible candidates.

About Union County General Hospital:

Union County General Hospital is a full-service, 25-bed critical access hospital located in Clayton, N.M. The hospital offers a full range of services, including inpatient care, 24-hour emergency services, surgical services, diagnostic, therapy services, diagnostic capabilities, and is a designated Level IV Trauma Center. Dedicated clinicians and staff are committed to high quality patient care. The hospital-based rural health clinic provides primary care services.

Please learn more by visiting www.ucgh.net

About Community Hospital Corporation:

Community Hospital Corporation is a Texas not-for-profit company whose sole mission is to help not-for-profit hospitals, such as Union County General Hospital, remain community-operated and governed. CHC owns, manages and consults with hospitals through three distinct organizations — CHC Hospitals, CHC Consulting and CHC Continue Care, which share a common purpose of preserving and protecting community hospitals. Based in Plano, Texas, the organization provides the resources and experience community hospitals need to improve quality outcomes, patient satisfaction and financial performance.

For more information about CHC, please visit the company website at www.communityhospitalcorp.com

CHC is a tobacco and drug free workplace. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.