Sr. Program Manager 4, PMO Transformation

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

We are seeking a Senior Program Manager to play a critical role in transforming and maturing our Global Project Management Office (PMO), which supports hundreds of project managers across the globe. This role is an internal-facing, back-office function designed to enable the PMO to shift from a reactive, tactical approach to a proactive, data-driven, and strategically aligned organization. As a transformational leader within the PMO, the Senior Program Manager will drive the development, implementation, and continuous improvement of standardized tools, dashboards, communications, processes, RACIs, and operating models that enhance transparency, accountability, and delivery consistency. This individual will serve as a trusted internal consultant and cross-functional enabler, partnering with senior leaders and teams to improve organizational readiness, streamline operations, and drive faster, more efficient execution across the enterprise.

This role will also play a vital role in improving the Comcast Business customer experience by ensuring our internal operations deliver with greater clarity, speed, and consistency — ultimately enabling higher quality, more predictable outcomes for our customers.

The ideal candidate brings a combination of telecom program delivery experience, operational excellence, strong data acumen, and enterprise change management skills. They will have a passion for creating clarity from complexity, optimizing internal workflows, and empowering project managers and business partners to deliver with speed and impact.

Job Description

Core Responsibilities (key skills & competencies)

Program & PMO Leadership

• Experience leading large-scale PMO transformation and operational maturity initiatives.
• Skilled in developing governance frameworks, operating models, RACIs, and role definitions for matrixed organizations.
• Strong track record in rolling out telecom and communication products or projects at scale.
• Must have experience in working with projects in wireline or wireless or SDWAN projects and programs
• Must have a basic knowledge of network project or product rollout

Data-Driven Operations

• Proficient in analyzing data, identifying trends, and defining metrics, KPIs, and SLAs to measure and improve performance.
• Partners with data teams to create real-time dashboards, reports, and compliance monitoring tools.
• Uses data to proactively identify risks, alert teams, and support evidence-based decision-making.
• Must have some experience in creating and managing technical project portfolio and schedule variance , projecting forecast performance against budget and identifying key network or technical milestone jeopardy.

Operational & Process Excellence

• Designs and implements standardized internal processes and tools that drive delivery efficiency.
• Leads continuous improvement of internal PMO programs to boost consistency, scalability, and performance.
• Enhances organizational readiness through scalable and repeatable processes that improve delivery predictability and cross-team alignment.
• Manages backlog intake, tracking, and prioritization to ensure timely resolution of operational needs.
• Identifies and resolves bottlenecks in PMO execution and delivery pipelines.

Cross-Functional Collaboration

• Works across business units to align priorities and improve shared outcomes.
• Enables faster, more efficient execution by aligning internal teams with streamlined PMO workflows and standards.
• Helps cross-functional partners improve their own processes when interacting with the PMO.
• Demonstrates influence without authority across complex, matrixed environments.

Communication & Enablement

• Produces executive-level presentations, communication strategies, and updates that drive transparency, clarity, and strategic alignment.
• Develops structured internal communications that improve visibility into program health and organizational throughput.
• Acts as an internal advisor and coach, supporting project managers and partners with tools, best practices, and coordination strategies.
• Skilled in clear, concise communication—both written and verbal—tailored to audiences at all organizational levels.

Tool & Methodology Proficiency

• Experienced with project and portfolio management tools (e.g., Smartsheet, Jira, MS Project).
• Skilled in data visualization platforms (e.g., Power BI, Tableau, advanced Excel).
• Familiarity with telecom platforms and delivery frameworks is strongly preferred.
• Knowledge of Agile, SAFe, or hybrid methodologies is a plus.
• Knowledge of communication or telecom projects or products.

Behavioral Traits

• Highly organized, detail-oriented, and proactive—able to anticipate challenges and plan accordingly.
• Adaptable and resilient in fast-paced, evolving environments.
• Passionate about operational excellence, internal enablement, and strategic impact.

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• Understands the scope of programs as defined by the business requirements and budget process. Participates in key planning milestones.
• Identifies, confirms and obtains participation from required cross-functional teams. Works with the other team members and Strategic Business Initiative to do this effectively.
• Builds program plans and maintains program record. Works with the core team to identify and schedule all the work for end-to-end deployment required to fulfill program scope. Identifies and manages program critical path, being mindful of upstream and downstream dependencies.
• Facilitates the development and implementation of key goals, objectives and success criteria for the program with key stakeholders and core team. Works with resource leadership to obtain and assign resources to the program plan within the Clarity record.
• Supports the budget and resource forecasting process.
• Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas. Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions. Escalates early to SBI to determine when to engage senior management.
• Works with leadership and core team members to help identify and assist in making program tradeoffs to balance scope, time and costs. Ensures proper documentation.
• Tracks and manages the program schedule and upstream and downstream dependencies. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Works with Strategic Business Initiative to assist in action item resolution and track completion. Ensures program milestones are accomplished and ensures overall committed timelines are met. Documents all major plan changes in scope, approach and date delivery.
• Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Identifies and manages proposed changes to program parameters and works with Enterprise Program Management and Program Managers to ensure appropriate processes and communications are followed.
• Monitors and ensures quality of program deliverables. Works with core team and key field resources to develop and monitor deployment schedule, strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Cross-Functional Collaboration, Data-Driven Decision Making, Operational Excellence, Program Leadership

Compensation

Primary Location Pay Range: $123,125.48 - $184,688.21

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.