Sr. Manager, Data & Insights

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This individual is a key contributor on the HRSD Data & Insights team and will lead a team of analysts that generates dashboards, key insights and trends to identify areas of opportunity in HRSD’s programs and services. The Sr. Manager will have people leadership skills, a strong understanding of service delivery and be able to collect, analyze, and understand data to provide actionable insights in support of HR services.

Responsible for leading a team that work cross-functionally to collect data and develop models to determine trends utilizing a variety of data sources. Manages a team of analysts and data engineers that retrieve, analyze and summarize business, operations and/or employee data in order to develop business intelligence, optimize effectiveness, predict business outcomes and decision-making purposes.

*This is a virtual role; however, candidates should be within commuting distance to Philadelphia.

Job Description

Core Responsibilities

• Manages a team of data analysts and the team performance, meeting all quality standards and timely delivery of all outputs
• Produces data-driven insights that support the development of strategies for all HR Service Delivery related services and programs
• Present analytical results and insights, including recommendations to support reaching strategic goals including documenting approaches and strategies to monitor core KPIs
• Measures and analyzes performance of current programs and implements methods to improve processes.
• Creates relevant visualizations and reports analytical findings using innovative methods to promote understanding of key insights
• Liaises with cross-functional teams (data producers and data users) to develop new data products to fit the changing needs of the business and develops innovative ways to collect new data
• Guides and oversees the implementation of dashboards and reports
• Establishes and improves data processing and data gathering
• Ensures data quality, governance and compliance with relevant regulations
• Leads discussions with business leaders and stakeholders to understand data and analysis needs and develop technical requirements.
• Team queries disparate big data platforms such as SQL Server, Teradata.
• Team combines data as needed from disparate data sources to complete analysis.
• Reviews and communicates findings clearly and concisely through narrative-driven presentations and effective data visualizations to Company executives and decisionmakers.
• Stays current with emerging trends in analytics and AI and applies them to business challenges.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Preferred Qualifications

• Masters Degree preferred
• Strong communication skills with leaders at all levels
• 3+ years in data analytics and people leadership, operations or HR utilizing visualization software, with strong project management acumen
• Experience managing large data sets
• Ability to synthesize data and translate into programmatic and system recommendations.
• Strong drive for results; ability to effectively prioritize, adjust quickly to changing priorities and execute while under pressure
• Ability to work independently and as part of a team

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Actionable Insights, Analytical Thinking, Data Insights, Data Storytelling, People Management, Structured Query Language (SQL), Tableau (Software)

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.