ServiceNow Frontend Developer

Job Title:

ServiceNow Frontend Developer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Title: ServiceNow Frontend Developer

Location: Bellevue, WA (Onsite 5 days/week)

We are seeking a highly skilled ServiceNow Developer who is also a Subject Matter Expert (SME) in UX Design. This hybrid role demands deep technical expertise in ServiceNow development and a strong grasp of user-centered design principles to create intuitive, engaging, and scalable digital experiences.

ServiceNow Development

• Design, develop, and maintain custom ServiceNow applications, portals, and workflows.
• Configure and customize ServiceNow modules including ITSM, HRSD, and CSM.
• Integrate REST APIs and external systems with ServiceNow.
• Develop reusable widgets and components using AngularJS, JavaScript, HTML, and CSS.
• Ensure platform scalability, performance, and security.

UX Design Leadership

• Lead UX strategy for ServiceNow interfaces, including Service Portals and Workspaces.
• Conduct user research, usability testing, and stakeholder interviews.
• Create wireframes, prototypes, and high-fidelity mockups using tools like Figma or Adobe XD.
• Apply Human-Centered Design (HCD) principles to optimize user journeys.
• Ensure compliance with accessibility standards (WCAG, Section 508).

SME & Collaboration

• Serve as a technical and design SME across cross-functional teams.
• Mentor junior developers and designers on ServiceNow and UX best practices.
• Collaborate with product owners, architects, and business analysts to translate requirements into elegant solutions.
• Provide thought leadership on ServiceNow UX trends and innovations.

Required Qualifications

• Bachelor’s or Master’s in Computer Science, UX Design, or related field.
• 5+ years of ServiceNow development experience.
• 3+ years of UX/UI design experience, preferably within ServiceNow.
• ServiceNow Certified System Administrator and Certified Application Developer.
• Strong knowledge of ITIL and Agile/Scrum methodologies.
• Proficiency in JavaScript, Glide API, AngularJS, and Service Portal framework.

Salary:

The base salary range for this position is $92,250 - $144,964 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 08/04/2025

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Location:

USA Bellevue 13555 SE 36th Street

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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If you wish to review the Affirmative Action Plan, please click here.