Tier 2 Systems Administrator

Job Title: Tier 2 Systems Administrator (internally: Cloud Services Administrator)

Location: National Harbor, MD (Hybrid) 

Type: Full Time 

Compensation: $50,000 to $70,000 Annually + Benefits 

Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Cloudforce is seeking a Cloud Services Administrator to play a key role in managing and maintaining our clients’ Microsoft Azure cloud environments. The Cloud Services Administrator will be responsible for monitoring the health and performance of Azure resources, implementing best practices for system reliability and security, and providing day-to-day administrative support for cloud infrastructure. If you love solving problems, tinkering with technology, and making things work better every day, this is the role for you. You’ll get hands-on experience with cutting-edge cloud tools, work with a supportive team that loves to collaborate, and play a key role in helping our clients get the most out of the Microsoft Azure cloud. 

• Manage and prioritize internal and external Service Desk tickets and escalate issues as necessary. 
• Lead the administration, operation, and optimization of client SCCM infrastructure systems, ensuring scalability, security, and high performance.  
• Oversee and conduct patch management, OS and application packaging, deployment processes, and hybrid Intune/MEM integration in client environments.  
• Design and implement advanced endpoint strategies to enhance efficiency, including migrations to Azure and modern endpoint management solutions. 
• Respond to inquiries and troubleshoot technical issues related to cloud infrastructure, applications, and services, while following established procedures and policies. 
• Maintain knowledge of current trends and developments in cloud technology and provide suggestions to improve the managed cloud services operations. 
• Collaborate with other teams to ensure timely resolution of customer issues and concerns. 
• Contribute to the continuous improvement of service desk processes and procedures, identifying opportunities for automation and efficiency gains. 
• Participate in training programs to improve technical knowledge and customer service skills related to cloud services. 
• Perform routine system maintenance tasks, such as software updates, patch management, and system backups. 
• Other duties, as assigned. 

• At least 2-3 years of experience in a help desk or customer service role, preferably related to managed cloud services.
• Proven track record in SCCM Administration/Engineering, with advanced expertise in Intune/Microsoft Endpoint Manager (MEM). 
• Fundamental knowledge of cloud computing, particularly in Azure.
• Excellent communication skills, both verbal and written.
• Experience with monitoring and alerting platforms.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of basic troubleshooting techniques for cloud infrastructure, applications, and services.
• Familiarity with help desk ticketing systems and IT service management processes related to cloud services.
• Ability to work independently and as part of a team.
• Certification such as Microsoft Azure Fundamentals (AZ-900) are strongly preferred.

About Us: 

Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee. As technophiles, we thrive on the latest developments in our chosen field of expertise: cloud computing. As humans, we are driven by the opportunities to make life better through the thoughtful application of technology. At Cloudforce, these two pursuits combine to form an effective, human-centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike. 

We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities. We’ve built a culture around openness, inclusiveness, giving back to the community, team building, and growth. Whether it be through monthly team outings, annual trips, or our frequent charitable activities, we’re serious about making each individual feel like they’re part of our team. 

P.S.... Cloudforce offers everything you’d expect in the perfect technology job… 

-Outstanding opportunities to learn, grow, and expand your network 

-Excellent compensation, benefits, and generous incentives 

-401K savings plan and education reimbursement 

-Ultra-modern gym with Tonal and Peloton 

-Super cutting-edge technology 

-State-of-the-art workspace 

-Community involvement 

-Great team synergy 

But we also offer a few irresistible extras: 

-Friday afternoon shenanigans 

-A kitchen stocked with free snacks 

-Getting rewarded just for learning new things 

-Super fun location with restaurants, shops, and more 

-Seeing your input and suggestions heard and implemented 

-Free monthly garage parking with direct private access to the office 

-Brand-new, sun-filled National Harbor offices with scenic views of the Potomac 

-Scenic walking paths along the Potomac for getting some fresh air and think time 

-Applying your technology smarts and insights to make the world safer, smarter, better 

P.S.... Wondering about our other essential benefits? Here’s a brief snapshot: 

-Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents. 

-Paid parental leave, including adoption and foster care placement. 

-PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentive opportunities to earn more PTO!). 

-9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO. 

-And more! Check out our careers page for more details: www.gocloudforce.com/careers/. 

Cloudforce is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.