Business Operations Lead
Description
CLM Midwest is a regional commercial facility maintenance contractor with a local presence who partners with some of the nation's leading retail, convenience store, and restaurant brands. We are a long-established, self-performing and subcontracting company that provides install, break/fix, and emergency services as well as capital projects in the commercial space. Our continued growth is fueled by our ongoing commitment to operational excellence and backed by industry leading investors. This career opportunity is available as we have had an internal promotion - you will train with this person closely as they transition.
About the Role
We’re seeking a Business Operations Lead to support our Operations function at a time of exciting growth and transformation. This role serves as a trusted partner to senior leadership and a key connector between strategy and execution. You’ll help drive clarity, accountability, and efficiency across teams—building tools, streamlining processes, and enabling continued scale in our organization. It offers a unique opportunity to get "in the weeds" and make recommendations that have measurable and lasting impact. This position is well-suited for someone eager to grow into a senior leadership role in operations.
Key Responsibilities:
Strategic Enablement
- Partner with leadership to implement operational initiatives and monitor progress against company priorities.
- Create reports, dashboards, and decks that support executive decision-making and client-facing teams.
- Identify and escalate trends, risks, and opportunities through proactive analysis of operational data.
Process Improvement
- Evaluate and refine workflows across departments to improve service delivery, billing accuracy, and client satisfaction.
- Lead or support initiatives that reduce errors, improve visibility, and drive alignment between teams.
- Lead cleanup and prevention efforts related to data and process quality.
Systems & Tools
- Oversee the use and administration of internal business systems (e.g., CRM, SharePoint) to ensure they support evolving business needs.
- Collaborate with technology partners to resolve issues, implement improvements, and build scalable solutions.
- Communicate and push out mass updates or settings changes made by vendors or own bespoke workflows.
- Field internal questions and provide support and training to ensure effective system use across the organization.
Team & Operations Support
- Partner closely with account managers, dispatch, billing, and other teams to support daily execution and process compliance.
- Support new account setup, pricing configurations, and other operational onboarding activities.
- Assist in onboarding and training of staff, with a focus on work order systems, process adherence, and continuous improvement.
Requirements
- 2–5 years of experience in business operations, consulting, or similar roles
- Strong analytical mindset and comfort navigating both high-level dashboards and operational detail
- High level of collaboration and interaction
- Highly organized, with excellent written and verbal communication skills
- Proven ability to work cross-functionally and manage competing priorities in a fast-paced environment
- Proficient in Microsoft Office tools; familiarity with CRMs, workflow platforms, or low-code tools is a plus
- Experience in high-growth SMB's or PE-backed businesses is a strong advantage
- Desire to grow into an operational leadership position
Average salary estimate
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CLM Midwest has earned its reputation as a first-class service provider. In 1998, we began as a local maintenance company in Chicago, Illinois. Today, our company has expanded throughout the Midwest, providing solutions to clients with diverse m...
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