IT Assistant

Description

IT Assistant provides technical support to staff members, by troubleshooting, diagnosing, and resolving technology issues with hardware, software, and network for CKD USA Staff.

Assists the IT Administrator to ensure staff has Information Technology resources available to efficiently and effectively complete tasks as assigned. Maintains open communication with all departments. Reports to IT Administrator.

Responsibilities:

• Respond to emails and phone call for technical support from staff members when require assistance with computers, printers and/or desk phones. 
• Assist with setting up employee accounts on various drives and programs as required for job function.
• Configure computers as specified for new employees. 
• Install various software functions as required per job function.
• Document, track, and monitor technical issues using applicable systems and tools.
• Present a positive and respectful professional image towards customers and co-workers and make decisions based on company policies and processes.
• Perform other related duties as assigned
• Maintain "Active directory" groups and accounts.
• Maintain "Duo" authentication for accounts and Windows.

Requirements:

Experience and Skills:

• 1 year of previous experience working in office environment or with computers is preferred.
• A strong working knowledge of computer systems, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• An openness to learning new technologies.
• Well-versed in the following software; Microsoft Office; Outlook, Word, Excel. Microsoft Server2016,2019, and Azure 
• Prior experience in an international & multicultural work environment is a plus.

Education:

• An Associate's degree or certificate in computer science or related field.

Physical Activity Requirements:

The Physical, Vision, Noise and Environment Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

This job requires minimal lifting typical of an office environment.  

Standing, walking more then 2/3 of the time.

Sit and use hands to fingers, handle and feel, reach with hands and arms more than 2/3 of the time.

Crouching or crawling 1/3 of the time.

Talking or hearing is required more than 2/3 of the time.

Vision Demands:

The vision demands for this job require, close vision, distance vision, peripheral, depth perception and the ability to adjust focus.

Work Environment Demands:

This job requires an employee to be exposed to a typical production and office environment throughout the day.

Noise Level:

The noise level can vary from moderate to low similar to production and office environment.