Community Health Worker Program Manager

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Office of Community Empowerment and Opportunity (CEO) provides leadership on issues of economic justice by advancing racial equity and inclusive growth to ensure that all Philadelphians share in the city’s prosperous future and by alleviating the immediate impact of poverty on individuals, families and communities. CEO is Philadelphia’s Community Action Agency (CAA); CAAs are private or public agencies created by the 1964 Economic Opportunity Act and federally designated to receive Community Services Block Grant (CSBG) funding.

Guiding Principles (We believe…)

• The people of Philadelphia deserve the opportunity to live happy, healthy and full lives. 
• City Government should both recognize its culpability in creating and sustaining inequity and aspire to its responsibility to provide opportunities, represent the best interests, and promote the well-being of all residents. 
• People can offer meaningful insights into both personal experiences and how systems around them function. 
• Poverty is a deliberately created systemic issue and city government can lead in calling for justice and dismantling the barriers that often prevent opportunities. 

Values (How we work)

• Dignity: We actively respect our individual colleagues and people in the community.
• Inclusivity: Our work is more beneficial, valuable, and valid when our full range of experiences, knowledge, and skills can contribute.
• Persistence: We recognize the challenges inherent in this work, and when we get discouraged, we find ways to be resilient, lift each other up, and push forward.
• Accountability: We are transparent and honest about our plans, our actions, and our results.
• Honesty: We create a space to have healthy, honest dialogues about systems, people, and misconceptions and then communicate truthfully.

Position Summary

This is a full-time position grant-funded by Philly CEAL, University of Pennsylvania, National Institute of Health and CEO. The Community Health Worker Manager will manage up to 2 CHW Supervisors, who supervise up to 8 CHWs in promoting positive health outcomes through care referrals and information sharing, while also organizing their local community around the social determinants of health to improve access to health initiatives. This position is part of the Place-Based Initiatives unit and is responsible for identifying the best practices to be applied to the broader CEO. 

Philly CEAL is a city-wide collaborative effort aimed at improving the health and well-being of Philadelphia communities. Philly CEAL is part of the NIH CEAL research network, which is designed to identify promising engagement and outreach practices that communicate trustworthy, science-based information to communities experiencing health disparities. The aims of Philly CEAL include to:

1. Implement and evaluate the real-world effectiveness of a group-delivered Community Health Worker (CHW) program to improve chronic disease self-management.
2. Promote collaborations between multiple sectors to promote new opportunities to improve prevention and care service delivery.
3. Address the social determinants of health that drive health disparities and inequities in chronic disease self-management.

Essential Functions

This position requires a mix of in-office and community-based duties, including evening and weekend hours. The Manager will complete and/or oversee these standard essential functions:

• Program Leadership and Oversight: Provide leadership for all aspects of the CHW program, including strategic planning, program development, and implementation. Ensure that CHW initiatives are effectively integrated into the larger organizational framework and meet compliance and performance standards.
• Team Management and Development: Supervise CHW Supervisors, fostering a collaborative and productive work environment. Provide guidance, training, and support to CHW Supervisors and their teams of Community Health Workers to ensure high performance and professional growth.
• Human Resources Oversight: In collaboration with CEO HR and Senior Leadership, oversee some HR functions for the CHW Program, including staff hiring, and overseeing structured onboarding and offboarding processes to ensure compliance and effective staff integration. This also includes taking accountability measures with staff not limited to leading disciplinary procedures on the behalf of CHW supervisors
• Partnership and Stakeholder Engagement: Develop and maintain strong relationships with key healthcare partners, stakeholders, and community leaders. Represent the CHW team in various forums and engage with stakeholders to enhance program outreach and impact. Work with CHW Supervisors to incorporate action plans and resources related to addressing chronic disease prevention and management, as well as needs relating to social determinates of health (SDOH)
• Financial and Resource Management: In partnership with CEO Fiscal, Contracts, and Operations teams, oversee the allocation and utilization of resources within the CHW program, including budget management, staffing, and logistical support. Ensure that resources are used efficiently and effectively to meet program goals.
• Performance Monitoring and Evaluation: Implement and maintain systems for monitoring and evaluating program effectiveness. Utilize data and feedback to improve program operations and outcomes. Prepare and present regular reports on program progress to senior management and external stakeholders.
• Risk Management: Identify potential risks to the program and implement appropriate mitigation strategies. Ensure compliance with all relevant regulations and policies.
• As it relates to the Philly CEAL program, the CHW Program Manager is responsible for the quality control and implementation of all procedures related the study, including the achievement of the identified milestones in the CEAL application. All above responsibilities also apply to CEAL program oversight.
• Perform any additional duties as described by the Community Health Worker Program or Office of Community Empowerment and Opportunity (CEO) related to the goals and activities of the Office and Program.

Competencies, Knowledge, Skills and Abilities

Candidates will have most of the following competencies, knowledge, skills and abilities:

• Must have a valid driver’s license 
• The ability to transport materials routinely moves equipment or supplies weighing up to 30 pounds. 
• High school diploma or GED required. 
• A passion for serving their community.
• Desire to develop and practice community organizing skills.  
• Knowledge of Philadelphia’s communities and the ability to effectively engage individuals with diverse backgrounds
• Demonstrates understanding of Social Determinants of Health (SDOH) and their connection to chronic disease prevention and management
• Proven ability to build relationships, collaborate, and engage in person-centered support.  
• Strong oral communication skills and experience presenting in community or stakeholder meetings.  
• Strength in troubleshooting and developing creative solutions.
• Experience in data collection, analysis, and reporting as part of program planning or evaluation.
• Facilitation experience in meetings or workshops focused on resource sharing, outreach, or wellness education.
• Knowledge and use of resource and referral systems

• To be successful in this role, candidates should have experience with most of the bullet points below. We also welcome candidates that have non-professional experience in these areas. For example, lived or volunteer experience can be just as valuable as professional experience. Our primary qualifications for this position include:

• Management experience
• Community engagement and outreach experience
• Relationship management experience
• Program management experience
• Understanding of diversity, equity and inclusion principles and trauma informed practices
• Data management experience, particularly with excel and customer relationship management systems
• Experience in budget management and resource allocation
• Must be a Certified Community Health worker
• Must have a valid driver’s license
• The ability to transport materials routinely moves equipment or supplies weighing up to 30 pounds. 
• High school diploma or GED required. 

Supervisory Responsibilities

• Community Health Worker Supervisors

Other Specialties, Certifications, Physical Requirements, and Work Conditions

• Regular, predictable attendance is required.  
• A successful candidate must be a city of Philadelphia resident within six months of hire. 
• This s a full-time in-person position.

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $65,000 - $70,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx