WMS TECHNICAL SUPPORT SPECIALIST

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) IT Project Specialist, to function as WMS Technical Support Specialist, who will;

- Develop and maintain web applications to process data input from various sources to generate SUSE Linux partition configurations, which provide user access to the NYC WMS application.

- Maintain web applications that maintain the Cluster Control File (CCF), which links user functionality with the WMS Front-End application. He/she will be responsible for all aspects related to NYS ITS Unisys ES7000 Servers that support the WMS Front-End application.

- Successfully schedule 2000-3000 batch runs daily; perform Unix/Linux System Administration functions to support new installation and ongoing maintenance of 30000+ devices consisting of servers, workstations, printers that communicate with Unisys mainframes; provide overall support of the Unisys IS6000 and Unisys Zephyr Utilities installed on Unisys ES7000 Server running SUSE Linux.

- Troubleshoot terminal connectivity issues within the ITS Unisys mainframe environment reported by the NYC Human Resource Administration (HRA); resolve end-user printing issues related to Unisys ES3000 print server; troubleshoot and resolve terminal and printer issues related to ATS.

- Resolve gross errors in machine output and work with NYC to take appropriate actions; expert at UNISYS mainframe’s scheduling packages including EXCAL and OPCON; experience with Unisys system processors and utilities which include : UNISYS Executive Control Language (ECL), Secure, FAS, SSG, Editor, IPF, and Editor System; wrote numerous technical documents and provided them to all mainframe staff via publication to the NYCMETRO Intranet Site.

- Train NYC WMS installation staff on using the NYCMETRO Intranet site to produce installation packages.


Hours/Shift:

9AM-5PM

IT PROJECT SPECIALIST - 95710

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.