Salesforce Developer

FOR OTI EMPLOYEES ONLY

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.

We are looking for a passionate individual for Salesforce development, focusing on leveraging Salesforce technology to address critical public safety needs and provide core services to NYCs residents. In this role, you will work alongside vendor teams working on key applications, ensuring that deliverables align with our goals and meet high standards.

About our team: The DevOps Unit within OTIs Applications Division manages and supports 150+ applications, tools, and services serving residents, businesses, and other governmental agencies within the City of New York. These are public-facing and internal web applications that the City relies on to do its critical business and communicate important information to the public. Our team takes pride in utilizing modern technologies for most of our application portfolio, including AWS, Salesforce, containerization, and Azure DevOps. In addition, we leverage other SaaS and PaaS products such Microsoft Dynamics 365, Salesforce, and ServiceNow to build large systems expeditiously. Join us to help move NYCs CRM capabilities forward and revolutionize how the City engages with constituents.

Responsibilities will include:
- Develop and support complex and sensitive Salesforce implementations.
- Build resilient, scalable, maintainable, and flexible cloud-based systems on the Salesforce platform.
- Work alongside vendors that are implementing Salesforce systems for OTI to understand the architecture and gain expertise.
- Work closely with other engineering teams to ensure applications are highly resilient.
- Interface with business teams, developers, and Quality Assurance.
- Assist administrators with complex Salesforce workflow rules and approval processes.
- Review and enhance current Salesforce monitoring solutions.
- Handle special projects and initiatives as assigned.

HOURS/SHIFT
Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or evenings.

WORK LOCATION
Brooklyn, NY

TO APPLY
FOR OTI EMPLOYEES ONLY

Please go to www.cityjobs.nyc.gov and search for Job ID #716955

Candidates must be permanent in this title or can be reached on the current civil service list.

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration.

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.

OTI participates in E-Verify

COMPUTER SYSTEMS MANAGER - 1005D

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.