Director of Network Operations

All applicants must be current City of New York employees serving in a permanent Civil Service title of Computer Operations Manager or Computer Systems Manager. To be considered for this position, PLEASE CLEARLY INDICATE YOUR CURRENT PERMANENT CIVIL SERVICE TITLE on your resume and cover letter.

Qualified persons with a disability who are eligible for the 55-a Program are also eligible to apply. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

The New York City Comptroller’s Office works to promote the financial health, integrity, and effectiveness of New York City government, in order to strengthen trust, secure a thriving future for all New Yorkers, and build a more just, equitable, and resilient city. Led by an independently elected citywide official, the comptroller’s office provides checks and balances needed to hold City government accountable for budgeting wisely, investing responsibly, operating efficiently, acting fairly, living up to its obligations and promises, and paying attention to the long-term challenges we face together.

The Office of the Comptroller’s Bureau of Information Systems provides a full range of technology support services for key business functions and Charter mandated responsibilities of the Comptroller’s Office. These services include technology strategic planning, web site development, graphic design, disaster recovery, systems development, network administration, audio/visual services, business process re-engineering, change management, program management, security administration, service desk, computer operations, telecommunications, and document management.

The position will oversee and manage the day-to-day functions of the organization's network infrastructure. Reports directly to the Chief Information Security Officer (CISO). This technical role is responsible for the overall network operations including, data centers operations, servers, storage, backup environment, patching systems, network switches, firewalls, load balancers, WAN, SDA LAN, and remote access environment. In addition, manage vendors external business partners relationships and projects. Tasks include, but are not limited to the following:

- Team Management: Lead, guide, and mentor a highly technical team of network administrators each with leading subject matter expertise in their respective field. Promote team innovation and continuous professional growth.

- Security Management: Enforces and implements network security procedures and policies which includes intrusion detection systems, firewalls, and VPNs.

- Incident Management: Respond to network incidents while ensuring the Service Level Agreement (SLA's) identify a timely resolution of network and systems outages. Determine and execute recommendations for best practices.

- Collaboration: Collaborate with Application Development, Windows systems and accounts, Service Desk, bureau liaisons and stakeholders.

- Performs other related duties and responsibilities, as assigned.

Minimum Qualifications/Requirements:

All applicants must be current City of New York employees serving in a permanent Civil Service title of Computer Operations Manager or Computer Systems Manager. To be considered for this position, PLEASE CLEARLY INDICATE YOUR CURRENT PERMANENT CIVIL SERVICE TITLE on your resume and cover letter.

Qualified persons with a disability who are eligible for the 55-a Program are also eligible to apply. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

COMPUTER OPERATIONS MANAGER (S - 10074

1. Six (6) years of progressively responsible full-time paid experience supervising or administering computer operations involving a large-scale mainframe, network, or multi-tier computer environment at least 18 months of which shall have been in an administrative, managerial or executive capacity.

2. A baccalaureate degree from an accredited college or university may be substituted for a maximum of two (2) years of general experience described above. In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of general experience described above on the basis of 30 semester credits for six (6) months of experience.

3. A master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of general experience described above. In the absence of a master's degree, graduate credits in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of the general experience on the basis of 30 graduate semester credits for one (1) year of experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, or executive capacity.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.