Director, Data & Impact

The Agency You’ll Join

The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. New York City Mayor Eric Adams is head of the executive branch of New York City's government. Previously, Mayor Adams has served the people of New York City as an NYPD officer, state senator, and Brooklyn borough president. The Adams’ administration is leading the fight to serve the people of the greatest city in the world, ensuring delivery of efficient and effective services, working to make New York City’s economy stronger, reducing inequality, improving public safety, and making the city more affordable that meets the needs of all New Yorkers. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team.

The Team You’ll Work With

NYC Talent is responsible for the City’s talent and workforce development system that benefits city residents, employers, and the economy. NYC Talent seeks new and effective ways to scale and sustain productive public/private partnerships, to develop and match talent to promising careers, to align education, career preparation and skills training programs across City government, and to coordinate program and fiscal data across stakeholders to provide a comprehensive view of the talent system with the goal of making progress towards the citywide employment objectives laid out in Executive Order #22.

The Problems You’ll Solve

NYC Talent is seeking a Director of Data & Impact to support the data collection, analysis, and reporting needs required by the Mayor’s office charged with ensuring the City’s talent and workforce development system benefits city residents, employers, and the local economy.

To support this important work, the Director will leverage data from across the Administration to help design and implement data systems and dashboards to monitor and illustrate both the current state of workforce programming across the system, as well as to document progress toward strategic citywide goals of creating a more equitable and inclusive economy. The Director will also support the development of new tools and platforms, including maps and other visualizations that make more transparent and actionable jobseekers, employer, and policy data, reflecting both system views as well as insights and outcomes disaggregated by population, economic sector, occupation, and geography.

The Director’s work will also support improved performance management and service delivery across agency boundaries, including intersecting programs at the Department of Small Business Service (SBS), Human Resources Administration (HRA), Department of Youth and Community Development (DYCD), City University of New York (CUNY), NYC Opportunity (NYCO), and others. The role will work with a diverse range of complex quantitative and qualitative data and relevant stakeholders, including government agencies, intermediaries, career services providers, and education institutions. The Director will also work with private employers and their data to support the integration of industry metrics and narrative insights into the public talent and workforce development system to improve job seeker outcomes citywide.

The Director will also be responsible for supporting the implementation and management of the City’s Community Hiring reporting, including OCH quarterly compliance reporting requirements. This will include collecting and aggregating workforce and contract data from disparate City systems, such as the Department of Small Business Service (SBS)’s Worksource1, Human Resources Administration (HRA)’s Business Link, and the Mayor’s Office of Contract Services (MOCS)’s Procurement and Sourcing Solutions Portal (PASSPort), among others. The Director will advance data management, facilitate the extraction and analysis of data, and help coordinate OCH’s reporting efforts.

This position will report to the Executive Director of Data & Impact and will work collaboratively with NYC Talent staff, City Hall staff, City agencies, and external stakeholders.

Job responsibilities include, but are not limited to:
- Collecting, extracting, reviewing, analyzing, and visualizing a high volume of complex and diverse data sets relating to NYC’s economy and workforce (including data from multiple datasets, platforms, years, and programs).
- Examine publicly available labor, education, and economic data sets (such as those with the NYS Department of Labor or released by educational institutions) to identify workforce occupational shortages, trends, and other key labor issues impacting the local economy.
- Conducting analyses of procurement, contracting, and workforce data.
- Performing analytics tasks using procurement, contract, and workforce data from different data sources in an accurate and timely manner.
- Developing, producing, and maintaining queries and integration solutions to support OCH’s reporting and data analysis needs
- Conducting data and technical analyses to monitor program compliance and identify system process needs.
- Spearheading ad hoc special projects and strategic initiatives around Community Hiring program policy and compliance.
- Work with service delivery organizations including City agencies, training providers, employers, community partners, and other stakeholders to validate NYC Talent’s understanding of the labor market and guide areas for future investigation and investment.
- Support development of NYC Talent survey design, collection, analysis, and reporting.
- Work with leadership to ensure NYC Talent and partners’ economic and workforce development initiatives have robust data collection and evaluation plans that are both feasible and connected to NYC Talent’s systems change goals.
- Prepare evaluative findings of City workforce development initiatives.
- Conduct data research independently and collaboratively, including the design of investigative plans and strategies, literature review, analysis, and reporting.
- Performing analytics tasks using procurement, contract, and workforce data from different data sources in an accurate and timely manner.
- Developing and maintaining dashboards as needed using software, such as Airtable, Tableau, or Power BI.
- Developing, producing, and maintaining queries and integration solutions to support NYC Talent's reporting and data analysis needs.
- Conducting data and technical analyses to monitor program and system performance.
- Representing NYC Talent at interagency meetings and various external meetings and events related to data and reporting.
- Develop training materials and conduct training on data reporting, as needed.
- Creating guidance documents for internal staff and external users detailing updates to queries and reports.
- Producing reports for NYC Talent, including, but not limited to, quarterly labor market reports.
- Performing special projects, generating ad hoc reports and analyses as needed, including drafting talking points and presentations for internal and external meetings, and reviewing and editing proposals or policies related to the initiative.
- Preparing routine and ad hoc reports and presentations with program performance data, graphs, and service trends.
- Spearheading ad hoc special projects and strategic initiatives.
- Informing recommendations for optimizing priority initiatives, and developing performance indicators to measure the impact of current and new program and policy priorities.
- Identify data sources that are of strategic relevance to NYC Talent’s work.
- Support the production of white papers and similar industry briefs about the state of the labor market and workforce development ecosystem.
- Manage relationships with key stakeholders, including those at government agencies or offices, industry associations, employers, labor unions, and educational institutions.
- Collaborate and maintain relationships with representatives from the regional labor market
- analytics groups such as the New School’s Center for NYC Affairs, Center for an Urban Future
- (CUF), and the CUNY Labor Market Information Services.
- Support the work of third-party consultants, as needed.
- Performing other duties as assigned.

About You

- You are authorized to work within the United States.

Minimum Required Qualifications

- You have familiarity with education, labor market, and workforce development concepts, issues, and terminology.
- You have the ability to analyze data from data sources such as the American Community Survey, Current Population Survey, Quarterly Census of Employment and Wages, etc.
- You are proficient in at least one statistical software package such as R Studio, SPSS, Stata, etc.
- You have experience with project management tools such as Airtable.
- You have excellent computer and writing skills and significant experience with Microsoft Office applications, particularly Microsoft Word, Excel, and Outlook.
- You have experience with data visualization and reporting tools, such as Tableau, Power BI, or Oracle Analytics Cloud.
- You have knowledge of statistical programming languages, such as SQL, R, or Python.
- You are a curious person, have a desire to help New Yorkers, and an interest in public service.
- You have strong writing skills.
- You are extremely detail-oriented, with excellent organization, planning, coordination, and multi-tasking skills.
- You have strong interpersonal skills with the ability to work both independently and in a diverse team environment with all levels of supervisory and frontline staff.
- You have the ability to communicate effectively with all levels of staff and external stakeholders.
- You have careful discretion and experience handling confidential and/or sensitive information.
- You have proven capacity in project management skills, including organizing and strategic planning.
- You have the ability to interface and build partnerships with all supervisory and frontline staff, including senior management and other respective stakeholders from both in and outside of government.
- You have the ability to communicate complex technical matters effectively to diverse audiences.
- You have 4-6 years of relevant professional leadership experience working in data analysis, public policy analysis, program implementation, and project management, or a relevant field and a bachelor’s degree from an accredited college or university; or 7-8 years of relevant professional leadership experience in a relevant field.

RESEARCH PROJECTS COOR(MA)-MGR - 0527A

1. Do you have a baccalaureate degree from an accredited college or university?

2. Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?

3. Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question "2" above?

4. Do you have a satisfactory combination of education and/or experience equivalent to that described in questions "1," "2," and/or "3" above?

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.