COMMUNITY ASSOCIATE - job 1 of 8
Job Description
The Department of Homeless Services (DHS) is comprised of 2,000 employees and with an annual operating budget of over $1 billion is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. DHS is responsible for management of over 200 facilities, which mainly are individual and family shelters used as overnight residences for over 38,000 adults and children. DHS’s portfolio covers approximately 4M square feet.
The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.
The Department of Homeless Services (DHS) is recruiting for one (1) Community Associate to function as a Path Intake Worker who will:
- Records all information pertaining to client information and social service referrals by utilizing the on-line CARES and Q-Flow.
- Accurately input codes to register applicants for temporary housing office; convey shelter placement information and facilitate transportation to shelter.
- Interview families and issue social service referrals. Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to shelter.
- Attending onsite meetings to share important issues affecting the unit’s daily operation.
- Handle onsite/offsite client inquiries with the highest level of confidentiality and sensitivity, during the application process.
- Coordinate the transfer of case records, forms, and referrals to receiving shelters.
- Perform high level responsible clerical duties, as assigned by the Site Manager, such as prepare written monthly, quarterly, and annual administrative statistical and narrative indicator reports that would share information in re to shelter placements; collect, analyze and evaluate on-site and statistical data from various sources, and communicate the results to superior; and maintain liaison with various units to be able to process schedule and reports, and to coordinate and prepare case files and documents.
Hours/Schedule: 4 PM – 12 AM – Sunday – Thursday
COMMUNITY ASSOCIATE - 56057
Qualifications
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
DSS External Affairs is hiring a Client Advocate to resolve constituent case inquiries using HRA systems, write clear correspondence, and coordinate with internal and external partners to stop adverse actions when needed.
Provide administrative and mailing support to the EECU as a part-time College Aide at the New York County District Attorney’s Office.
Serve as the primary service advisor at Sun Chevrolet, coordinating repairs, delivering clear cost estimates and timelines, and ensuring excellent customer service and satisfaction.
Riverside Health System seeks an attentive Office Assistant at Williamsburg Healthcare Center to handle patient check-ins/check-outs, insurance verification, scheduling, referrals, and front-desk support.
The NYC Department of Finance is hiring an Exemptions Customer Service Supervisor to lead and coach a frontline team delivering assistance and case research for property tax exemption and abatement programs.
Lead and support a high-performing contact center team for UHealth by handling escalations, quality assurance, complex scheduling in EPIC, and coaching peers while delivering excellent patient service.
Provide advanced, customer-facing technical support and root-cause analysis for U.S. Government customers, specializing in virtualization and multi-cloud firewall deployments for Palo Alto Networks products.
DSS External Affairs is hiring a Client Advocate to resolve constituent case inquiries using HRA systems, write clear correspondence, and coordinate with internal and external partners to stop adverse actions when needed.
Serve as the Ombudsman unit’s trainer and compliance officer, coordinating case management, agency contacts, and staff training to deliver timely, ethical constituent services across New York City.
Provide friendly front-desk concierge services at a Senior Lifestyle community, assisting residents, visitors and vendors while supporting safety monitoring and administrative tasks.
Lead and scale a global, AI-enabled Customer Support organization for a high-growth AI platform, combining hands-on escalation handling with strategic team and process development.
Be the welcoming face of VCA Arroyo Grande Animal Hospital as a part-time Veterinary Receptionist supporting pet owners and the clinical team.
First Financial Federal Credit Union is looking for a dependable Full-Time Teller to accurately handle member transactions and deliver exceptional service at its Toms River branch.
Entertainment Travel Associates is hiring a detail-oriented Call Center Agent in New Orleans to handle inbound and outbound customer calls and ensure excellent service delivery.
Provide efficient, patient-centered emergency department registration and financial intake for MultiCare, ensuring accurate records and compassionate service during evening, 8-hour shifts with rotating weekends.
Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...
464 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
