CODE Clerical Support - job 1 of 3

About the Agency:

The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.
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Your Team:

The Office of Enforcement and Neighborhood Services (OENS) leads the agency’s effort to work closely with other HPD divisions and outside community partners to identify buildings in distress, assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement, Housing Litigation Division, Emergency Operations and Enhanced Enforcement, and the Division of Neighborhood Preservation to ensure compliance with legal and regulatory obligations.
The Office of Enforcement and Neighborhood Services is composed of seven divisions: Data Management & Technology (DMT), Division of Neighborhood Preservation (DNP), Administration & Internal Compliance (AIC), Housing Litigation Division (HLD), Division of Code Enforcement (DCE), and Emergency Operations and Enhanced Enforcement Division (EOD) and Division of Emergency Housing Services (EHS).

Your Impact:

Under general supervision, the selected candidate will perform as the Community Associate and will perform a variety of administrative functions in the office of the Division of Code Enforcement (DCE).
Your Role:

Your role will be a Community Associate/Clerical Support, in the Division of Code Enforcement (CODE), you will be responsible for, but not limited to the following:

Your Responsibilities:

- Processing complaints received from 311 in regard to the Housing Maintenance Code.

- Performing callback functions such as contacting tenants to verify if conditions have been corrected.

- Facilitating customer service, such as: handling telephone inquiries from tenants, and owners regarding complaints and inspection results.

- Performing data entry and processing of Dismissal Request and Notice of violations

- Retrieving information using HPD’s database for requested information.

- Maintaining a variety of difficult and responsible statistical reports, including maintaining, examining, preparing and creating spreadsheets.

- Performing liaison activities among Code Enforcement Borough offices.

- Assists unit with special projects, as necessary.

Preferred Skills:
- Excellent Communication Skills.
- Strong Customer Service Focus.
- Computer and Windows applications Proficiency.
- Bilingual a Plus.

Note: Selected candidates maybe assigned to any of the five boroughs and may be required to work evenings and weekends.

COMMUNITY ASSOCIATE - 56057

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.