Large Vehicle Program Manager - Department of Emergency Management (0922 Manager I)

The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 9-1-1 dispatch, and homeland security grant distribution for the City and County of San Francisco. DEM was created in 2006 by local legislation that reorganized the Emergency Communications Department and the Office of Emergency Services into a single agency. For more information on the Department of Emergency Management, please visit: http://www.sfdem.org/. 

Application Opening: September 9, 2025
Application Deadline: Interested applicants are encouraged to apply immediately as the filing period may close at any time but no sooner than 4:30 PM (PDT) on September 15, 2025.
Recruitment ID: PEX-0922-159474

Appointment Type: This is a Temporary Exempt (TEX) appointment not to exceed three (3) years. However, appointees would have an opportunity to reapply for an additional term. This position is exempt from Civil Service Commission rules pursuant to the City and County of San Francisco, Charter Section 10.104, and incumbents are considered “at will” and serve at the discretion of the Appointing Officer.  This is a full time, 40 hours per week appointment.

The San Francisco Department of Emergency Management (DEM) is currently hiring one (1) temporary exempt, full-time position in classification 0922 Manager I as a Large Vehicle Program Manager with DEM Coordinated Street Response Division. Under general oversight by the Deputy Director for Coordinated Street Response, the Large Vehicle Program Manager will serve as the overall operational leader for the Large Vehicle Program, a mayoral priority under Mayor Lurie’s Breaking the Cycle initiative. This role demands an ownership mindset and startup-like agility to drive results in a complex, multi-stakeholder environment. Major functions of the position will include managing operational implementation, coordinating cross-sector communication and partnerships, and ensuring seamless cross-departmental day-to-day operations that support client outcomes and system flow.

Specific and essential duties assigned to this position may include, but are not limited to:  

Operational Project Execution

• Take full ownership of the Large Vehicle program from planning to completion, demonstrating grit and resourcefulness in overcoming obstacles and driving results
• Execute complex, multi-stakeholder operational initiatives across the behavioral health and homelessness continuum with accountability for outcomes and timelines
• Develop and implement operational workflows, processes, and systems improvements that enhance client flow and service delivery effectiveness
• Coordinate day-to-day operations across multiple departments to ensure seamless client experience and system integration
• Troubleshoot operational challenges in real-time, developing creative solutions and workarounds to maintain system functionality
• Make critical strategic and operational decisions with incomplete information, balancing competing priorities and resource constraints

Stakeholder Management & Relationship Building

• Establish and maintain strong working relationships with a diverse network of stakeholders including City staff, nonprofit leaders, service providers, and community organizations
• Facilitate the Large Vehicle Taskforce and any other related operational coordination meetings, working groups, and cross-sector partnerships to drive collaborative problem-solving and implementation
• Manage competing priorities and interests across stakeholders while maintaining focus on client outcomes and operational excellence
• Build trust and credibility through consistent follow-through, transparent communication, and solution-oriented approach

Cross-Sector Coordination & Implementation

• Coordinate and execute cross-departmental operational initiatives to ensure smooth implementation, effective communication, and shared accountability
• Support the development and operation of integrated service delivery models that connect clients seamlessly across the continuum of care
• Implement process improvements and operational efficiencies that reduce barriers for clients and providers while maintaining quality and compliance standards
• Execute partnership agreements and operational protocols between diverse organizations with varying operational cultures and requirements
• Negotiate with and navigate solutions among multiple operational agencies that may have competing deadlines, resource constraints, and missions

Process Improvement & System Integration

• Identify operational bottlenecks, inefficiencies, and gaps in service delivery, developing and implementing practical solutions with measurable impact
• Lead process improvement initiatives that streamline operations, reduce administrative burden, and enhance client experience across the behavioral health and homelessness systems
• Oversee the rollout of the Large Vehicle Data Tool in addition to integrations with existing data systems to enable frontline operations and interdepartmental coordination, ensure accountability, measure performance, and identify areas for continuous improvement
• Support the integration of new services, programs, or technologies into existing operational frameworks while minimizing disruption to ongoing services

Performance Monitoring & Operational Analytics

• Develop and maintain reporting dashboards and systems to track performance, identify trends, and support data-driven decision-making
• Monitor key operational metrics including client flow, service utilization, response time, and system capacity to ensure optimal operations
• Conduct regular operational assessments and provide recommendations for system improvements and resource allocation
• Support stakeholders in interpreting operational data and translating insights into actionable improvements

Innovation & Problem-Solving

• Demonstrate creative thinking, identifying opportunities for operational innovation and system enhancement
• Identify, implement, and lead pilot projects and proof-of-concept initiatives that test new operational approaches and service delivery models
• Develop creative solutions to complex operational challenges, leveraging limited resources and competing priorities to achieve maximum impact
• Support partners in implementation planning and execution strategies for new operational systems or improvements to existing processes

Minimum Qualifications:

1. Possession of a baccalaureate degree from an accredited college or university, AND

2. Four (4) years of professional experience in emergency management, community outreach, or coordinating health/human services and programs.

Substitution: Additional qualifying work experience as described above may be substituted for the required education on a year for year basis (30 semester units/45 quarter units equal one year).

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Note: One year of full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.  

VERIFICATION: Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements   

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.   

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Submit your application through this job ad. Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst, Emily Liang at [email protected]. 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.