Epic-Certified Willow Pharmacy Technical Lead - Technology Expert - SFDPH (9976)

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening : October 24th, 2025
• Application Deadline : Application filing will close on or after October 31st, 2025
• Salary: $165,334- $207,974 Annually
• Appointment Type:  Permanent Exempt
• Recruitment ID: RTF0121841-01066787

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.

The San Francisco Department of Public Health (DPH) utilizes the Epic Electronic Health Record. Under the direction of the Epic Inpatient Applications Manager, the 9976 Epic Willow Pharmacy Technical Lead: Technology Expert supports all the various parts of the systems development cycle, including systems analysis, design, and build. The Technical Lead effectively collaborates with application analysts assigned to the Willow team, understands Epic's Willow pharmacy applications and integration with inventory and dispensing systems and is a proficient builder. The Technical Lead will guide DPH to best leverage the Epic Willow system through metric-based measures and to increase utilization with the Willow Ambulatory Outpatient Pharmacy and Willow Inventory Management modules. The Technical Lead will balance a commitment to support in addition to implementing new projects in accordance with the DPH Epic plan.

The Epic Application Teams are responsible for designing, implementing, testing, and supporting the clinical and financial aspects of the San Francisco Department of Public Health Electronic Health Record. This includes integration and interoperability with other third party clinical and financial systems and devices. The Epic Willow Technical lead is a key role in the Epic Applications Team, which is responsible for designing, testing, and supporting the pharmacy information systems of the San Francisco Department of Public Health Electronic Health Record. This includes integration and interoperability with dispensing/packaging robots and other third-party pharmacies. The Epic Willow team supports multiple pharmacy locations across 3 distinct physical locations that service the city of San Francisco. The ideal candidate will understand the use of electronic health records in the hospital, long term care, and outpatient care settings. This position will manage the Epic Willow, Epic Willow Inventory, and Epic Willow Ambulatory modules of the Epic electronic Health record and associated integration with various systems and devices. The ideal candidate(s) must have working knowledge in the following:

• Knowledge of pharmacy related workflows and/or hospital based inpatient and/or long-term care, behavioral health care, and/or patient experiences in a healthcare organization

• Understanding of a wide array of integration points, utilizing standards such as HL7, including but not limited to automated medication dispensing/packaging and Omnicell/Pyxis related build in Epic, Omnicell Anywhere RN, 340B PSG, and Walgreens Pharmacy Benefits Manager.

• Understanding of how the pharmacy department interacts operationally with other areas of the organization, such as providers, billing office, and medical records

• Clinical workflows including documentation

• Nursing workflows for medication administration

• Information Technology change control policies & procedures.

• Knowledge of flow diagramming applications: Visio

• Knowledge of collaboration platforms: Microsoft Teams & SharePoint.

Essential Duties include, but are not limited to: 

• Provides direct ongoing guidance and/or supervision to other IS Business Analysts or serves as the top application authority for one or more related application modules or systems.
• Supports the design, build, implementation, and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health.
• Collects information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations, and utilization of best practices.
• Translates functional requirements into application builds.
• Communicates effectively both orally and in writing with a diverse set of clients; establishes and maintains good working relations with department personnel, staff, vendors, peers, and management.
• Maintains all system configuration and build parameters for application modules.
• Uses logic and analysis to solve computer and application module problems.
• Exercises judgment, decisiveness, and creativity in an environment subject to frequent change.
• Prepares test plans, documentation, and training materials; work with venders to prepare technical specifications and scopes of work.
• Prioritizes competing requests for services.
• Application module optimization in conjunction with stakeholders.
• Manages critical timelines effectively.
• Manages communication between applications.
• Application/module implementation and testing.
• Documents work and adhere to change control procedures.
• Maintains and updates Service Now, Orion, Sherlock, Nova, and/or other Epic build trackers or Epic project plans.
• Other duties as required.

MINIMUM QUALIFICATIONS

• EDUCATION: Requires an associate degree or above from an accredited college or university;

AND

• EXPERIENCE: Seven (7) years of experience in either
  • system administration
    or
  • information systems development, maintenance and support
    or
  • information technology project management

including

• • Five (5) years of experience around implementing and supporting Epic Willow

AND

• CERTIFICATION: Possession of a valid/current Epic Certification in Willow Inpatient

⚠️IMPORTANT: Please attach your Epic Certification in Willow Inpatient. Be sure to include the certificate in your application as failure to do so may result in application rejection.

Substitution
Additional experience as described above may substitute for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units.

One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications
These desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Experience with the full lifecycle of Epic implementation and/or Epic upgrade. 
• Epic Certification or Proficiency in Willow Ambulatory AND/OR Willow Inventory.
• Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping, and Kaizen events.
• Background and knowledge of clinical workflows.
• Knowledge of core functions and processes of the billing office.
• Knowledge of the billing office's integration with other departments in the organization.
• Knowledge and comprehension of revenue cycle management.
• Proficiency with Microsoft Suite (i.e., Word, Excel, PowerPoint).
• Knowledge of flow diagramming applications and collaboration platforms, SharePoint.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

How to apply:

Applications for City and County of San Francisco jobs are only accepted online at careers.sf.gov.

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Additional information regarding Employment with the City and County of San Francisco: 

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

If you have any questions regarding this recruitment or application process, please contact the analyst, Katrina Navarro at [email protected] or (628) 271-6717.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.