Epic-Certified IT Project Director - SF Dept of Public Health - 1070

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening: 10/24/2025 
• Application Deadline: On or after 11/9/2025
• Annual Salary: $165,334 - $235,326
  careers.sf.gov/classifications/?classCode=1070
• Appointment Type: Permanent Civil Service
• Recruitment ID: PBT-1070-157570 

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

The San Francisco Department of Public Health is implementing the Epic electronic health record system across the DPH Network to enhance care coordination and expand secure access to patient data for third-party partners. As part of this transformative effort, we are seeking two Project Directors to lead critical initiatives for the San Francisco Department of Public Health.

Under the direction of the EHR Epic Program Director, the Epic Ambulatory & Outpatient Applications Manager and the Epic Inpatient Applications Manager will each lead a team of more than 10 IT and workflow professionals. These are direct staff management roles responsible for the strategic development, implementation, and long-term support of Epic applications across the SFDPH network.

1. Epic Ambulatory & Outpatient Applications Manager

• Oversees Epic Ambulatory and specialty modules such as EpicCare Nephrology, Bones Orthopaedics, Kaleidoscope Ophthalmology, Wisdom Dental, and Behavioral Health.
• Manages all aspects of EpicCare Link and supports external partner access to outpatient tools.

2. Epic Inpatient Applications Manager

• Oversees Epic Inpatient and specialty modules including EpicCare Jail Health, Willow Ambulatory, Willow Inpatient, Orders, Optime, ASAP (Emergency Department), Optime/Anesthesia (Surgery), and Behavioral Health.
• Manages inpatient-related third-party access and integration with Epic tools.

Common Responsibilities 

• Lead and manage cross-functional teams supporting Epic application domains, including strategy development, planning, testing, quality assurance, documentation, and user acceptance.
• Serve as the primary liaison for Epic application teams and third-party partners accessing Epic tools outside the DPH Network.
• Collaborate with Workstream IT Managers and operational teams to assess workflow needs, system design, and translate requirements into functional solutions.
• Facilitate integrated workgroups, ensure coordination between applications, and maintain implementation timelines and documentation.
• Support Epic access for all users across a complex technical environment that spans multiple institutions and a diverse suite of applications.
• Coordinate functions and activities across SFDPH divisions, affiliate organizations, and external partners, with a focus on Primary Care, Specialty Care, and Behavioral Health.
• Foster cross-collaboration with internal SFDPH operational groups to ensure alignment and continuity of care.

Common Duties Include

• Organize, direct and supervise the work of subordinate staff. 
• Provide feedback and coach staff through professional development.
• Participate in the development and implementation of goals, objectives, policies, priorities 
• and procedures for the assigned programs. 
• Ensure that activities are completed in a timely and efficient manner consistent with defined policies and regulations. 
• Assume significant responsibility for the preparation and administration of assigned budget(s).
• Represent the department at various meetings. 
• Coordinate training programs for staff and users; design, fund, schedule and/or arrange for outside trainers. 
• Function as liaison to other units or departments for data processing activities; coordinate sharing of common software applications and data. 
• Develop and present information systems Master Plan. 
• Develop, program and maintain unit data processing applications. 
• Review and provide direction for system production activities. 
• Install new devices and software for computer and telecommunication systems; and/or coordinate installation plans with vendors, administrators, users, programmers, analysts, etc. 
• Perform complex system administrator and/or production functions for computer and communication systems. 
• Monitor, analyze and resolve problems for systems with varied environments, including PC-based networks, mini computers, mainframes and the like. 
• Evaluate hardware and software. 
• Coordinate consultants in the purchase of hardware and software and the establishment of custom software applications for departments. 
• May prepare specifications and purchase orders; manage vendor accounts; recommend consulting services as needed: establish maintenance contracts for equipment. 
• Evaluate and recommend department equipment purchases; may maintain inventories of materials, supplies and equipment. 

MINIMUM QUALIFICATIONS

Certification

• Epic Certification*

Experience

• Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management, including two (2) years of supervisory experience
  One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Education

• An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
  • Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years).
    One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

*The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

DESIRABLE QUALIFICATIONS
These desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Specific Epic certifications
  • EpicCare Ambulatory
  • Clindoc
  • ASAP
  • Orders
  • Willow
  • Optime/Anesthesia
• Project management and process leadership 
• Strong communication skills 
• Proficiency with basic word processing and presentation applications
• Knowledge of flow diagramming applications and collaboration platforms
• Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping and Kaizen events 
• Knowledge of HL7 standard integration and Microsoft SQL databases 
• Working knowledge of applicable federal, state, local, and private laws and regulations in relation to the processes of the area of purview and electronic health records 
• Experience managing large teams in a complex integrated environment

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Assessment Component
Candidates that meet the minimum qualifications will be invited to participate in an exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to:

• Ability to produce complex reports to extract, analyze, and present data in formats that support strategic planning, operational decisions, and compliance requirements.
• Ability to supervise and manage reporting staff while providing leadership and technical guidance.
• Ability to efficiently analyze, prioritize, and resolve problems in a fast-paced environment.
• Ability to effectively communicate in writing to convey information clearly, respond to inquiries, and collaborate with diverse stakeholders.
• Ability to effectively communicate orally to convey information clearly, respond to inquiries, and collaborate with diverse stakeholders.
• Ability to explain technical hurdles to non-technical staff with clarity and precision to facilitate understanding, collaboration, and informed decision-making.
• Ability to translate operational business rules and clinical requirements into functional applications and reports to support data-driven decision-making and improve workflow efficiency. 
• Ability to analyze user and business requirements to support system implementation, ensure regulatory compliance, and inform planning and policy development.
• Ability to manage vendor relationships and monitor performance to ensure IT asset procurement and lifecycle servicing fulfill contractual obligations.
• Knowledge of budgeting and contract administration to support financial planning and resource allocation.
• Ability to design, coordinate, and evaluate training programs to meet organizational learning needs.

Behavioral Consistency Questionnaire (Weight: 100%) 

Candidates must achieve a passing score on the exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. Qualified applicants who apply to both 1070 Epic-Certified IT Project Director and 1070 IT Integration, Application Development, and ADS Manager will complete a single examination.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of 10 Scores.

Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

How to apply:
Applications for City and County of San Francisco jobs are only accepted online at careers.sf.gov.

Our email communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at careers.sf.gov. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

Additional information regarding Employment with the City and County of San Francisco

• Information about the Hiring Process 
• Conviction History 
• Employee Benefits Overview 
• Equal Employment Opportunity 
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Veterans Preference
• Seniority Credit in Promotional Exams

If you have any questions regarding this recruitment or application process, please contact the analyst, [email protected] 628-271-6704.

We may use text messaging to communicate with you at the phone number provided in your application. The first message will ask you to opt-in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.