9183 Chief Technology Officer - Deputy Director I, Administration Division, SF Municipal Transportation Agency

APPOINTMENT TYPE:  Permanent Exempt –This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the Appointing Officer.

Application Opening: August 8, 2025

Deadline to Apply: 11:59pm Pacific Time on September 10, 2025

Recruitment ID: 158646

Salary: $220,558 to $281,398 annually (Range A)

Division: Administration

Section: Technology Solutions and Integration

Work Location: One South Van Ness Avenue, 3rd Floor, San Francisco, CA

Work Hours: Monday – Friday, 8:00 AM - 5:00 PM, minimum of 4 days a week working onsite; evening and weekend hours on an as-needed basis (typically once or twice a month)

⚠️IMPORTANT⚠️:  A completed application must include the following components:

1. Submission of online application
2. Attach cover letter to online application
3. Attach resume to online application
4. Submission of supplemental questionnaire only found here: https://forms.office.com/r/Y4MZedxinD

Your application will NOT be reviewed without completion of all four components by the filing deadline.

Company Description:

The San Francisco Municipal Transportation Agency (‘SFMTA’), a department of the City and County of San Francisco, is responsible for the management of all ground transportation in the City. SFMTA keeps people connected through the San Francisco Municipal Railway (Muni), the nation’s seventh largest public transit system. The Agency’s additional responsibilities include managing parking and traffic, bicycling, walking and the regulation of taxis.

Technology is at the core of the SFMTA’s mission and future. Join the SFMTA’s Technology Solutions and Integration team and help shape the future of transportation. Bring your technical expertise, visionary mindset, and commitment to innovation as we build cutting-edge tools, reimagine legacy systems, and modernize transportation across San Francisco. This is your opportunity to collaborate with stakeholders and teams throughout the agency—and contribute directly to improving public transportation for the people of San Francisco.

Position Description:

Under the broad policy direction of the Administration Division leadership, the Chief Technology Officer (CTO) provides strategic planning and technical leadership for all information technology programs and initiatives at the SFMTA.

This director-level role is responsible for shaping and executing agency-wide IT policies, goals, and objectives. The CTO oversees all operational technologies—including Trapeze, Clipper, Hexagon EAM, Intelex, and other enterprise systems—and leads the implementation of major technology projects such as Customer Relationship Management (CRM) solutions, SFpark, and a range of infrastructure initiatives. These include network modernization, data center enhancements, video management systems, and the cross-agency equipment leasing program.

The CTO is accountable for the evaluation, implementation, and operation of the agency’s technology infrastructure and business systems. They also play a key role in defining SFMTA’s long-term technology vision to support growth, enhance efficiency, and drive innovation across the organization.

Examples of Important and Essential Duties

• Oversees all functions and activities of the technology team.
• Establishes the Agency’s technical vision.
• Stays abreast of current technological developments.
• Promotes and advances the Agency’s mission, vision, values and goals.
• Prepares comprehensive strategic plans for addressing information technology needs in support of SFMTA’s overall goals and objectives.
• Manages the team’s ongoing project portfolio and resources in a manner that corresponds with Agency priorities.
• Prioritizes competing needs under potential resource and delivery timeline constraints.
• Directs the operations and maintenance activities for all technology systems and infrastructure (hardware, software and networks).
• Oversees the development and implementation of information, application, hardware and network architectures; evaluates information technology needs and coordinates requirements with SFMTA divisions and technical providers.
• Retains and directs activities of external consultants and vendors as required.
• Selects, trains, motivates, and evaluates personnel; conducts performance evaluations; maintains high standards and advances accountability in a manner that is necessary for an efficient and effective operation.
• Communicates and collaborates with managers and staff across Agency divisions and City departments in a manner that advances both Agency and City priorities.
• Builds, maintains, and manages relationships with internal and external stakeholders in relation to products and services that are acquired and developed in support of Agency goals.
• Prepares and presents technical and nontechnical information to internal and external stakeholders in an effective manner.
• Performs other related duties as assigned.

THE IDEAL CANDIDATE:

The ideal candidate is a results-oriented professional with proven experience in evaluating IT functions, managing enterprise applications and infrastructure, and leading large-scale—often cross-functional—projects. They are a strong communicator who excels at building effective working relationships with leadership, peers, and staff across the organization.

Candidates should demonstrate exceptional long-term planning and execution skills, along with a strong commitment to delivering high-quality, customer-focused service. Experience in launching and sustaining major technology initiatives is essential, as is the ability to clearly communicate complex IT concepts to non-technical audiences.

A successful candidate will value staff development, foster team cohesion, and promote performance accountability. Emotional intelligence, collaboration skills, and the ability to work effectively with multiple departments, city officials, and external stakeholders are critical for success in this role.

Minimum Qualifications:

1.   Possession of a baccalaureate degree from an accredited college or university; AND

2.   Ten (10) years of experience managing enterprise infrastructure and technology including eight (8) years of hands-on management of technology in an enterprise capacity and ten (10) years’ experience managing enterprise level infrastructure and applications.

Notes:

1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

2. One (1) year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

Substitution

Additional years of the required experience in managing enterprise infrastructure and technology may be substituted for the required degree on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.

Desirable Qualifications:

The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Master’s Degree in Information Technology, Computer Science, or a closely related field. 
• Ten (10) years of experience planning and managing large technology projects (greater than $10 million) through successful implementation.
• Experience in evaluating IT functions, managing enterprise applications and infrastructure.
• Experience leading large-scale—often cross-functional—projects.

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:

Applications will be screened for relevant qualifying experience.  Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

This recruitment may be utilized to fill similar positions in this classification at SFMTA.

For questions or inquiries, please contact the analyst, Melissa Lee at [email protected].

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.