Clubhouse Floor Manager, New York

About us:

Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME’s 100 Most Influential Companies and one of Fast Company’s Most Innovative Companies.

Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC.

Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures.

Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we’re doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team’s wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: https://chief.com/careers.

About the Role:

We are seeking a hospitality-driven Floor Manager to join our NYC Clubhouse team. This leadership role is essential to maintaining our elevated member experience and supporting the rapid growth in in-person engagement. You’ll serve as the right hand to the Clubhouse Manager, ensuring smooth daily operations, managing events, and providing hands-on support to our dynamic team.

What You’ll Do:

• Serve as the main liaison between the Clubhouse Manager, Community Manager and Local Ops team, ensuring smooth daily operations and cross-functional coordination.

• Build strong relationships with members to create a welcoming and personalized Clubhouse experience.

• Co-lead day-of operations for Clubhouse events and Meeting Room bookings, ensuring flawless execution and a premium member experience.

• Supervise and coach Clubhouse team members across all functions ensuring alignment with Chief’s culture, policies, and hospitality standards.

• Train new and current staff on Clubhouse responsibilities, behavioral expectations, safety protocols, and operating procedures.

• Manage scheduling for hourly staff and oversee shift coverage, especially during PTO, sick days, or overlapping events.

• Partner with the Clubhouse Manager and Experience team to enhance programming, member experience, and operational support for Chief Events.

• Oversee upkeep, repairs, and minor refurbishments to maintain a high standard of Clubhouse facilities.

• Handle member feedback and day-of issues with a solutions-oriented mindset, escalating to the Clubhouse Manager when necessary.

• Contribute to the development and continuous improvement of Clubhouse SOPs, policies, and systems to support scalability and operational excellence.

What You’ve Done and Enjoy Doing:

• Previous experience in hospitality a plus

• Ability to be in the clubhouse 5 days/week, flexible with schedule as it may shift or change to support events at the clubhouse

• Project management - ability to deliver consistently across deadlines

• Ability to develop strong relationships with external vendors, partnerships and members

• Experience managing large teams

• Proactive self-starter comfortable working in a fast-paced environment

• Passion for the Company’s mission, positioning, and brand — to empower women in business and spark change from the top

Why You'll Want to Work Here:

• Competitive salary and equity

• Flexible vacation policy

• 20 weeks of paid gender neutral parental leave

• Full medical, dental, and vision packages, 401(k)

• Opportunity to work for a startup focused on driving real change for women in business

• Opportunity to create and attend inspiring experiences and events with leaders of the industry

• Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers

While we’re committed to remaining compliant and adhering to mandates, for us, pay transparency is more than a consideration of what’s lawful and unlawful but rather, an opportunity to disclose what’s required, and what we think is a fair and equitable compensation framework.

At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision.

The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership.

The base salary for this role is: $80,000

Chief participates in the E-Verify Program in certain locations, as required by law.

https://assets.chief.com/careers/e-verify.pdf

https://assets.chief.com/careers/right-to-work-poster.pdf