Fast Facts

Cengage Group is seeking a remote Training & Engagement Specialist to enhance customer experience and retention through effective training for academic institutions across North America.

Responsibilities: Deliver product training, support post-sale engagement, collaborate with sales and marketing teams, update training materials, monitor customer utilization, and represent Gale at industry events.

Skills: Experience in training or academic engagement, public speaking, proficiency in MS Office and LMS platforms, strong communication and customer relationship skills.

Qualifications: BA/BS degree required; Master's preferred, with 2+ years of relevant experience and a background in Library Sciences or information services preferred.

Location: Virtual US MI, United States of America

Compensation: $52000 - $67600 / Annually

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

Gale’s Academic Outreach & Engagement team is hiring a Training & Engagement Specialist. The highly motivated and experienced person selected for this opportunity will have a crucial role in improving sales retention through exceptional product training and engagement strategies. Your focus will be on ensuring higher ed customers are delighted by Gale's offerings, and promoting effective utilization of our digital products across colleges and universities throughout North America.

To excel in this role, you will need to cultivate and maintain extensive product knowledge across our ever-growing academic product portfolio. You will provide both pre- and post-sale digital training and engagement support, ensuring that our customers' curriculum needs are met and their expectations are exceeded. Additionally, you will collaborate closely with the Director of Academic Engagement to implement strategies that increase sales, product activation, and customer retention.

What you'll do here:

• Deliver remote and/or onsite product training and onboarding for academic librarians, faculty, and students.
• Support post-sale product integration and usage strategies.
• Collaborate with Sales, Product, and Marketing teams to enhance customer experience and retention.
• Maintain and share product knowledge across Gale’s complete product portfolio.
• Develop and update training materials, LibGuides, and course correlations.
• Represent Gale at academic conferences and industry events.
• Contribute to Gale’s Academic Blog and social media channels.
• Provide regular updates on your assigned territory to the Director of Academic Engagement and ensure Salesforce is continuously updated regarding your customer engagements.
• Monitor customer utilization and engagement on a monthly basis and develop action plans to retain customers and increase product usage.
• Coordinate with sales representatives and other support entities within the organization to ensure strategic adoption of Gale resources at accounts.

Skills you will need here:

• BA/BS degree. Master's Degree preferred.
• 2+ years of experience in training, academic engagement, or related fields, 3-5 years preferred.
• Knowledge or experience in the Library Sciences/ information services industry.
• Strong training and presentation skills, including considerable public speaking experience,
• Experience designing and delivering hands-on training in academic settings.
• Effective oral and written communication skills, able to communicate clearly in virtual and in-person settings.
• Strong customer orientation and ability to build effective customer relationships.
• Ability to travel (10–15%) for onsite training and events.
• Advanced proficiency in MS Office and instructional technologies.
• Experience with LMS platforms (Canvas, Blackboard, D2L) and tools like Camtasia, Vidyard, Zoom Webinar, and Calendly.
• Recognized training certification (e.g., CITP) preferred.
• Passionate about higher education and academic success.
• Proven ability to align Gale product to courses and curriculum preferred.
• Ability to work confidently and productively in a remote setting.

Gale, part of Cengage Group, partners with librarians and educators around the world to connect 30 million distinct learners annually to essential digital content through user-friendly technology that enhances experiences and improves learning outcomes. For more than 65 years, Gale has collaborated with academic institutions, schools, and public libraries around the world, empowering discovery and insights that push the boundaries of traditional research and advance learners in all areas of life.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected] or at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$52,000.00 - $67,600.00 USD