Manager, Enterprise Platform Support

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    

The Enterprise Platform Support Manager oversees all enterprise-level support functions for servers, storage, cloud services, virtualization, backup and disaster recovery, centralized monitoring, and vulnerability management. While not a hands-on technical role, this position requires strong leadership to guide teams managing both on-premise and contracted support towers. The ideal caregiver will have a deep understanding of infrastructure operations and the ability to align platform support with the organization’s strategic goals. 

A caregiver in this position works remotely out of Northeast Ohio, Monday-Friday 8:00am—5:00pm, with in-office requirements once every two weeks. 

A caregiver who excels in this role will:  

• Supervise team(s) and administers performance reviews and evaluations, staff counseling, etc. for assigned staff. 

• Document and maintain departmental operational policies and procedures. 

• Manage contractors as part of squads in support of financial stewardship. 

• Budget management of team in support of financial stewardship. 

• Lead all human resources responsibilities for assigned staff. 

• Promote the continued education, training, and development of staff. 

• Communicate appropriate corporate compliance standards and procedures for all employees. 

• Deliver work solutions and deliverables as part of a squad. 

• Support the execution of agile practices throughout squads in partnership with Domain Advisor 

• Build overall employee engagement and professional development across respective squads.  

• Provide leadership to direct and indirect reports. 

• Build operating and capital budgets, review finances on a monthly basis, disclose reasons for variances to leadership, drive efficiencies in the business, and achieve all financial goals. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor's degree in Computer Science, Management Information Systems or Business Administration or related field. 

• ITIL Foundations certification required within 6 months of position start date. 

• Four years of functionally related technical experience leading people, process, or technology. 

• OR additional two years of leading people may offset the degree requirement. 

• Demonstrated experience with financial budget planning, managing, analysis and reporting. 

• Experience in understanding human resources practices to include recruitment and retention conflict resolution, group dynamics, diversity understanding etc. 

Preferred qualifications for the ideal future caregiver include:  

• 5 years of Management Experience 

• Technical Experience in Servers, Storage and Data Center Management 

• Technical Experience in Virtualization and Cloud services 

• Technical Experience with backup systems and disaster recovery 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/