IT Support Engineer II

Overview

UW Credit Union’s IT Applications Development team is hiring a dynamic IT Support Engineer II who loves tackling unique challenges with a growth mindset to support daily IT operations.

IT Application Development is a team of passionate professionals who deliver a diverse portfolio of technical solutions, including high-performance web applications, integrations and core financial systems that enable the credit union to deliver high quality financial products and services.

As the Support Engineer, you'll provide second-level support for our external software users and first-level support for our business partners. Your responsibilities will include monitoring support tickets, diagnosing and troubleshooting issues with internal partners, and collaborating with database administrators, software engineers, and DevOps to resolve problems quickly. You'll work in an Agile environment, contributing to our iterative development process. 

This is a great position for someone who thrives in a fast-paced, collaborative, and team-orientated environment and is confident in their ability to critically evaluate information and make connections between business and technology. Apply if you enjoy operating in the grey, trouble shooting, and want to be part of a team that values innovation and continuous improvement.

Why Work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a 2025 Top Workplaces USA and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 21.5+ days of annual paid time off
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 11 paid holidays (includes your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable reward bonus
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
• Free bus pass
• Employee Assistance Program
• Hybrid work environment
• Starting Salary: $95,000 - $109,000; Mid-point is $106,000
• And more!

Responsibilities

What You’ll Do

• Evaluate and prioritize incoming support tickets, determining urgency and next steps.
• Conduct advanced research and problem-solving for internal customer and member issues.
• Diagnose and analyze complex issues using logs and monitoring tools.
• Escalate and coordinate fixes with Software Engineers and DevOps teams.
• Identify and fix code bugs, making necessary software enhancements.
• Respond efficiently to unplanned events like system failures.
• Prepare and update technical documentation in a dynamic environment.
• Assist IT leadership with reporting and data needs using SQL queries.
• Mentor support engineers, providing technical guidance and managing escalations.
• Design, configure, and manage integration technologies and core financial systems.

Qualifications

What You’ll Need to Succeed

• Certification(s), Associates or Bachelor’s degree in computer science or technology related field; relevant work experience may be considered in lieu of educational requirements
• 2+ years of experience in Support Engineering
• Demonstrated experience with software development tools and technologies 
• Progressive Project Management exposure
• Familiarity with one or more object-orientated programing, scripting, and query languages
• Experience with integrations such as managed file transfers
• Hand-on experience with Unisys or mainframe systems, preferred
• Fluency in version control systems
• Strong oral and written communication skills
• Ability to be on-call as needed

UW Credit Union is dedicated to cultivating a workplace that fosters a sense of belonging for all individuals and proudly upholds the principles of Equal Employment Opportunity (EEO). We highly value the unique perspectives and qualities that each person brings to our organization. Our recruitment, hiring, development, and promotion processes are based on an individual’s qualifications and demonstrated abilities. Our policy is to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristics protected by federal, state, or local laws. If you require a reasonable accommodation for any part of the employment process, please email [email protected].