IT Service Delivery Technician

IT Service Delivery Technician

Position Summary

Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually. Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer and Catalent employee. Catalent’s Winchester location is the flagship US manufacturing location for large scale oral dose forms, with integrated analytical and development services. With 28 years of expertise in product development, technology transfers and commercial manufacturing, and roots in industry-leading Glatt technology. 

The IT Service Delivery Technician will be responsible for direct technical End User support, addressing hardware, software, and 1st level network issues. The IT Service Delivery Technician ensures End User Compute equipment supplies are sufficient to support the business, requesting additional IT hardware as needed.

Shift: Monday-Friday 8:30 AM - 5PM This position is 100% on-site in Winchester, Kentucky.

Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer and Catalent employee.

The Role

• Provides first-level technical support to end-users facing issues with hardware, software, or network services.

• Installs, configures, and maintains IT equipment and software to ensure operational efficiency. Assists in troubleshooting and resolving technical problems, escalating more complex issues to higher-level staff.

• Maintains records of issues and resolutions for future reference and for improving IT support processes.

• Understands basic user technology issues and provides solutions based upon basic proven methods.

• Interacts with clients to process basic service requests or resolve basic technical problems; ensures IT tickets are updated and resolved in a timely manner. 

• Perform IT Procurement in accordance with corporate guidelines. Coordinate with local IT support vendors for services such as Network cable installation, Copier Support, and eWaste collection.

• Provide general site application support & troubleshooting. Provide 1st level network, telecom & server support.

• On call 24x7 for emergencies and support for special projects.

• Other duties may be assigned or required.

The Candidate

• College level diploma in Information Technology, Computer Science, or a related field required.

• Certifications relevant to the specific IT domain can also be advantageous. (e.g., CompTIA A+, Network+) are highly beneficial. Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired.

• Minimum of 2 years relevant direct technical support experience.

• Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required.

• Ability to work effectively under pressure to meet deadlines.  Individual may be required to sit, stand, walk regularly and occasionally lift 0-50 pounds.  Be accessible to general office, laboratory & manufacturing areas and use required office equipment.  Specific vision requirements include reading of written documents and frequent use of computer monitors.

• Must be able to work non-standard hours (weekends, evenings, nights) as needed.

Why You Should Join Catalent

• Several Employee Resource Groups focusing on D&I  

• Tuition Reimbursement – Let us help you finish your degree or earn a new one! 

• Generous 401K match 

• 152 hours accrued PTO + 8 paid holidays 

Catalent offers rewarding opportunities to further your career!  Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. 

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.

California Job Seekers can find our California Job Applicant Notice HERE.