Process Improvement Lead

As the pioneer of Consulting 2.0, Catalant gives the world’s leading companies on-demand access to a community of highly vetted independent consultants and former operators. From individual consultants to full project teams, we deliver the right expertise to solve our clients’ most important challenges. Our clients include more than 30% of the Fortune 500, top private equity firms, and global consultancies, all seeking a more flexible, cost-effective way to get high-impact work done.

We’ve reimagined consulting for today’s world: it’s digitally enabled, fit-for-purpose, and designed to deliver outcomes, not just hours. Our proprietary platform powers our ability to connect companies with Catalant Experts and Teams who’ve solved similar problems before. Backed by world-class venture investors, we’re building the team that will take Catalant and the future of consulting to the next level.

The Process Improvement Lead is responsible for driving process transformation across Catalant by leveraging Lean/Continuous Improvement practices and AI- and automation-enabled workflows. This role partners closely with leaders in Platform Operations, Revenue Operations, Sales Operations, and other key functions to re-engineer business processes, identify automation opportunities, new workflows, drive measurable gains in productivity and business performance.

The focus is on process design, change leadership, and adoption of digital solutions shaping how they are used to improve scalability, cash flow, customer delivery, and employee productivity.

Location: Hybrid - Boston, MA

• Process Transformation & Continuous Improvement
• Lead process discovery sessions with functional leaders to identify bottlenecks, redundancies, and improvement opportunities across core workflows (Order-to-Cash, Client Onboarding, Contracting, Vendor Management, Project Delivery).
• Facilitate value-stream mapping and redesign sessions that simplify, standardize, and scale processes.
• Drive adoption of Lean/CI practices (A3 problem-solving, Kaizen events) to reduce waste and improve quality.
• Maintain a central process repository (SOPs, workflows, playbooks) in Confluence for cross-functional visibility.

• AI & Automation Enablement (Process Lens)
• Partner with functional leaders to identify where AI and workflow automation can eliminate manual tasks, reduce cycle times, or improve decision-making.
• Translate process requirements into use cases for technology/analytics teams (e.g., automated invoice approvals, predictive AR collection triggers, self-service onboarding readiness checks).
• Work alongside Platform Ops, Finance, and Technology to implement and adopt AI-driven insights (forecasting, resource allocation, risk detection) that enhance process execution.
• Champion process-first adoption of tools to ensure solutions align with redesigned workflows.
• Track and report measurable impact (e.g., % of manual touchpoints automated, cycle-time reduction, error-rate improvement).

• Change Leadership & Collaboration
• Facilitate cross-functional workshops to build consensus around process changes and automation.
• Provide training and coaching to functional leaders on incorporating AI/automation into redesigned processes.
• Act as a liaison between business functions and technology teams, ensuring business needs drive automation priorities.
• Embed a culture of data-driven decision-making and continuous improvement in all process changes.

• Performance Management
• Define process-focused KPIs and leading indicators in partnership with Finance and functional leaders (e.g., invoice cycle time, billing accuracy, AR backlog, onboarding readiness).
• Develop dashboards and scorecards to track transformation outcomes and ensure accountability.
• Quantify and communicate ROI of AI- and automation-driven process improvements to leadership.

• Qualifications:
• Bachelor’s degree in business, Operations, or related field; MBA preferred.
• 7+ years of experience in process improvement, operations excellence, or transformation roles, with exposure to AI/automation-enabled workflows.
• Lean Six Sigma Green/Black Belt or equivalent required.
• Strong process-mapping, facilitation, and change-management skills; able to lead workshops with cross-functional leaders.
• Proven ability to partner with technology and analytics teams to translate process needs into digital solutions.
• Excellent stakeholder management and communication skills; adept at influencing senior leaders.
• Analytical, data-driven mindset with focus on measurable business impact.

• Key Competencies:
• Process Transformation & Optimization
• Continuous Improvement (Lean/CI)
• AI & Automation Opportunity Identification
• Change Leadership & Stakeholder Engagement
• Data-Driven Decision Making

Benefits 

At Catalant, we strive to offer a work environment where employees can bring however much of their full, authentic self as they desire. With this in mind, we are happy to offer our employees: 

- Flexible paid time off

- 13 company holidays + a week off from Christmas through New Years

- Twelve weeks of paid parental leave regardless of how you choose to grow your family

- Generous health insurance coverage as well as optional vision and dental

- 401k to save for retirement

- Pre-tax commuter and flexible spending accounts

- A lifestyle spending account to be used towards cell phone, internet, commuting, and learning & development 

- Wellness stipend for your mental, emotional, or physical wellbeing needs and support

- Work from Home stipend

Equal Employment Opportunity Policy

Catalant is proud to be an equal opportunity workplace. Catalant makes employment decisions on the basis of merit and business objectives and does not discriminate against applicants or employees on the basis of age, race, color, religion, national origin, ancestry, gender (including gender nonconformity and status as a transgender individual), sexual orientation, pregnancy, marital status, military or veteran status, qualified physical or mental disability, genetic condition or predisposition, or any other status protected by law. All Catalant employees are prohibited from engaging in any form of discrimination.

We have a flexible hybrid work model, where employees local to our Boston headquarters come into our office on a flexible basis, and other employees are fully remote. We are hiring and conducting interviews and onboarding either virtually or in person if local to Boston, depending on what makes most sense based on the specific candidate and new hire. Talk to our People Team to learn more!