Reporting Service Analyst

About the Role

Canon USA is currently seeking a Reporting Service Analyst (Analyst, Service). This position is accountable for providing analytical support to/for the CUSA Service Support Operations Department. Position will support efforts to ensure future growth and market competitiveness of CSG. Position will provide for heavy interface with CSG management, CUSA, and Canon dealers. This position will also be the key analyst for specified service automation projects and reporting / analytics of said projects.   The position can be based out of Burlington, NJ, Jamesburg, NJ or Itasca, IL.   This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days).  Note that work schedules and office reporting requirements may change from time to time based on business needs.

Your Impact

- Responsible for the implementation, analysis, on-going management of the various Service Automation projects at CSG - Manage all special service projects as directed - Assist in the implantations, organization, tracking of new systems and processes - Advise and recommend solutions to improve operations and efficiencies for both Parts Logistics and Parts Planning - Interface with our Customers (Field Service) to improve their understanding of our processes / systems. including full providing full training to them when needed - Maintain and Optimize system settings through the use of available analytics for our Parts Operations various system - Through the use of data analytics advise and recommend solutions to improve operations and efficiencies for both Parts Logistics and Parts Planning - Maintain and monitor various data feeds for accuracy and improvement - Perform other duties as assigned

About You: The Skills & Expertise You Bring

- Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience - Education: Degree in business / information systems or equivalent industry experience - MS Excel experience required - The position requires excellent oral and written communication skills - Organizational skills are important, as well as a high degree of proficiency on PC based computers utilizing various spreadsheet and relational database applications - Nationwide travel up to 20% annually   In accordance with applicable law, we are providing the anticipated base salary range for this role: $54,460 - $81,550

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Posting Tags

#PM19 #LI-AV1 #LI-HYBRID