Senior Customer Relationship Management (CRM) Architect

Senior Customer Relationship Management (CRM) Architect

Company:

The Boeing Company

The Boeing Company’s Information Digital Technology & Security (IDT&S) organization is currently seeking a Senior Customer Relationship Management (CRM) Architect to join the team as a Technical Lead in Seattle, WA or Renton, WA. 

Step into the role of Senior CRM Architect, where you will drive technology solutions for our Boeing Commercial Airplanes (BCA) and Boeing Defense, Space & Security (BDS) business units! In this exciting position, you will design and implement innovative solutions that enhance and integrate our customer information systems, empowering sales and marketing functions across the enterprise while ensuring data accuracy, accessibility, and security.

You will be accountable for the technical delivery of solutions related to customer information data management and customer relationship management applications, including data warehousing, Extract-Transform-Load (ETL) processes, and database management, as well as Salesforce CRM. Your work will align with business objectives, enterprise architecture, and future-ready platforms.

As the selected candidate, you will collaborate closely with BCA and BDS business stakeholders, providing solution design guidance, technical coaching, and leading sprint execution. You will also contribute to the AI roadmap through intelligent automation, supporting both CRM and non-CRM workstreams, such as Sales & Marketing Data Warehouse (SMDW) data architecture and analytics integration.

Position Responsibilities:

• Provide technical direction, advice, and mentorship to team members, especially junior developers/resources

• Make high-level architectural and design decisions for solutions that deliver business value, in coordination with Enterprise and Solution Architects

• Lead the architecture, development, and integration of customer information management solutions across BCA and BDS programs

• Partner closely with BCA and BDS business teams to translate user stories and product requirements into scalable technical architectures and sprint-ready tasks

• Guide cross-functional teams, including internal developers and external vendors through the full technical delivery lifecycle: sprint planning, backlog refinement, solution reviews, and deployment

• Lead and support customer information management initiatives such as the future-state architecture for sales and marketing data warehousing and integration, ensuring scalable data architecture and analytics-readiness in coordination with Data Architect roles and platform teams

• Conduct code reviews, enforce best practices, and mentor technical team members to uphold high development standards

• Ensure adherence to DevSecOps practices through the use of tools such as Copado for CI/CD and release automation

• Collaborate with Enterprise Architecture, Security, and Infrastructure teams to deliver secure, scalable, and compliant solutions

• Troubleshoot complex cross-system issues and drive continuous improvement in development velocity, quality, and stakeholder satisfaction

• Collaborate with business stakeholders and product teams to understand and address both CRM and adjacent data system needs

• Contribute to innovation, solutioning, and performance improvement across technical initiatives

• Support for Azure DevOps (ADO) for backlog management, sprint execution, and DevSecOps integration

Basic Qualifications (Required Skills/Experience):

• Bachelor’s degree or higher

• 7+ years of experience in information technology

• 7+ years of experience Salesforce CRM development, architecture, and solution delivery across Sales, Service, and Experience Clouds

• 7+ years of experience in Salesforce integration patterns (REST/SOAP APIs, Platform Events, Named Credentials) and integrating with external systems at scale

• 7+ years of experience Salesforce Data Modeling, large data volume management, and SMDW-aligned schema integration (e.g., Snowflake, Redshift)

• 7+ years of experience with Salesforce DX, Git-based source control, and CI/CD pipelines (Gearset, Copado, Jenkins)

• 7+ years of experience Salesforce Einstein (Prediction Builder, Bots, Discovery) and ability to integrate third-party AI/ML models into Salesforce workflows

• 7+ years of experience in Apex, Lightning Web Components (LWC), SOQL/SOSL, and Salesforce Flows with strong debugging and performance tuning

• 5+ years of experience working with multi-cloud environments, partner communities, and managing metadata in regulated environments

Preferred Qualifications (Desired Skills/Experience):

• Salesforce certifications such as Application Architect, System Architect, Integration Architect, or equivalent (e.g., Sharing & Visibility Designer, Data Architecture Designer)

• Experience delivering Salesforce solutions in large, matrixed enterprises such as aerospace, manufacturing, or defense domains with regulated environments

• Experience in Agile delivery frameworks using tools like Jira and Confluence

• Experience with DevSecOps practices and tools such as Copado

• Experience mentoring developers, leading vendor delivery teams, and influencing stakeholders across technical and business functions

• Experience working in multi-org Salesforce environments with exposure to global rollouts, change management, and data governance policies

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $153,000 – $207,000

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

This position offers relocation based on candidate eligibility.

Export Control Requirement:

This is not an Export Control position.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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