Automotive Customer Service Advisor
Skills
- Strong customer communication and education skills.
- Ability to manage and organize service estimates and repair orders.
- Exceptional follow-up and organizational abilities.
- Technical knowledge of automotive service processes.
- Team collaboration and professional interaction with customers and coworkers.
Responsibilities
- Communicate with customers to determine requested automotive services and repairs.
- Verify warranty and service contract coverage and inform customers of additional maintenance needs.
- Develop repair estimates and secure customer authorization to proceed with work.
- Write repair orders and maintain customer rapport and service records.
- Provide timely estimates including parts and labor costs.
- Establish specific time promises for service completion and customer wait times.
- Maintain accurate job tracking based on daily workload assessments.
Education
- High school diploma or equivalent preferred.
Benefits
- Competitive pay plan with career growth potential.
- Recognition programs and awards.
- Flexible scheduling and paid time off from day one.
- Comprehensive medical, dental, vision, life, and disability insurance.
- 401(k) plan with employer contributions.
- Health and Wellness membership reimbursement up to $75 per month.
- Uniforms provided.
- Employee discounts.
- Positive and fun team environment.
Average salary estimate
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