NA Customer & Supplier Experience Associate - Early Careers

Summer 2025 Start

Location: Boston, Massachusetts

Additional Details:

• This is a Boston based opportunity with a 4 day in office expectation (Monday - Thursday) with 1 day remote (Friday).
• At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN
• The salary range for this position is $56,000 - $58,000 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience.

Wayfair is redefining the supplier experience and changing the game on all things home - join us! 

If you are looking for your next opportunity to take more ownership, strategize new ideas, and build relationships with key stakeholders, this is the opportunity for you. We are looking for data-oriented individuals to join our Supplier Desk Management team, who are passionate about business and seeking to enter the tech space and jump start a career at Wayfair.

Who We Are:

The customer and supplier experience team drives critical components of Wayfair’s supplier support strategy - our team members serve as the external ambassadors who support our key supplier-partners that feed Wayfair’s vast assortment, and leverage internal partners to execute our strategic vision of offering best-in-class support to an ever-growing supplier base. We are a positive, energetic, and diverse team that enjoys working directly with suppliers to provide best-in-class service and create a more seamless experience when they work with our commercial platform and tools. 

As an Associate, you will work at the core of E-commerce: operating at the intersection between customers, suppliers, and technology! More specifically, in this role, you’ll  engage with suppliers and push aspects of our strategic agenda with cross-functional partners. You will be expected to lead initiatives that enable us to achieve our vision and produce measurable outcomes, problem-solve with business stakeholders and tech partners alike, articulate and execute against tactical plans, and monitor service metrics. 

What You’ll Do:

• Act as the go-to person for our suppliers, providing training and education on Wayfair tools
• Work effectively across our global team to ensure efficient collaboration
• Build rapport with our suppliers and internal stakeholders 
• Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience
• Test new, innovative ideas in pilot programs, identifying patterns and recommending improvement opportunities
• Extract and communicate relevant insights and learnings with stakeholders to create a shared understanding around supplier concerns
• Develop positive and productive relationships with cross functional teams, acting as a strong representative of our team internally, as well as suppliers’ internal advocate within Wayfair

What You’ll Need:

• 1-3 years of transferable experience in a corporate environment, including internship and co-op experience
• Excellent written and verbal communication skills, along with the ability to influence others
• Ability to distill complex information in a simplistic way via emails, charts, graphs, and other forms of presentations
• A track record of successful negotiation and relationship management skills
• Innovative problem-solving skills, plus the ability to dissect and determine root causes of problems, then implement solutions
• Desire to own projects from beginning to end, and thrive as part of a team as well as individually
• Comfortability navigating a fast-paced, dynamic environment with little structure
• Strong project management and prioritization skills