Wayfair Careers, Benefits, Review

Wayfair is a leading e-commerce company specializing in furniture, décor, housewares, lighting, and more. We’re here to help everyone, anywhere create their feeling of home.

Website Globe icon https://wayfair.com

30 fans

FUNDING Public

INDUSTRY E-Commerce

TEAM SIZE 10000+

LOCATION Hybrid, based in Boston, MA

Overview Jobs (5) Reviews

Activity

2.8 (4 reviews)

5 stars

4 stars

3 stars

2 stars

1 stars

Employee Reviews

The work culture was toxic

Customer service teams bond easily like they're caring and proactive. The downside is high call volume and efficiency-driven metrics create burnout.

On one hand, Wayfair offers impactful infrastructure projects and strong growth tools. On the other, the unpredictability of layoffs and low future business confidence can make long-term planning feel shaky.

Wayfair’s support from Great Place To Work surveys highlights real strengths: people feel trusted, connected, and celebrated through internal events and recognition rituals.