Account Manager, Amazon

We are seeking an experienced Amazon Account Manager to oversee and grow our Amazon third-party seller account for our seasonal consumer product line specializing in holiday items. This role is highly hands-on and requires prior experience managing an Amazon Seller Central account.  

The ideal candidate is detail-oriented, analytical, and thrives in a fast-paced, deadline-driven environment — especially during our peak sales season from September through January. You’ll manage all aspects of our Amazon business, including product listings, forecasting, reporting, advertising coordination, and issue resolution. You’ll collaborate cross-functionally with marketing, operations, and supply chain teams to execute our seasonal strategies and maximize profitability, ensuring that our seasonal catalog is optimized and performing at its highest potential. 

This full-time position reports to the Director of Amazon Marketplace and is expected to work in a hybrid model, which currently includes Monday, Tuesday, and Wednesday in-office. 

What you’ll do:  

Amazon Account Operations  

• Manage daily operations within Amazon Seller Central, including product listings, pricing, and performance monitoring.  
• Ensure all listings are optimized with effective titles, keywords, A+ content, and high-quality images.  
• Monitor account health metrics and maintain compliance with Amazon policies and best practices.  
• Respond promptly to cases, performance alerts, and other Amazon communications.  
• Plan and execute seasonal promotions, Lightning Deals, coupons, and advertising pushes during key holiday periods.  

Inventory Planning & Forecasting  

• Forecast inventory needs based on sales trends and historical data, accounting for high-volume seasonal spikes.  
• Coordinate inbound FBA shipments and ensure adequate stock levels throughout the sales cycle.  
• Manage stranded inventory, suppressed listings, and fulfillment discrepancies proactively.  
• Work closely with supply chain and warehouse teams to minimize overstock and end-of-season carryover.  

Financial Management & Reporting  

• Assist in managing the Amazon account P&L, tracking sales performance, fees, and profitability.  
• Generate weekly and monthly performance reports, highlighting trends, successes, and opportunities.  
• Analyze seasonal performance to inform year-over-year improvements in forecasting and assortment planning.  

Issue Resolution & Support  

• Handle case management for listing errors, suppressed ASINs, policy issues, and other operational roadblocks.  
• Partner with Amazon support teams to ensure timely resolution of all account and listing issues.  
• Monitor customer feedback and ratings to maintain brand reputation and seller performance.  

Growth & Optimization  

• Collaborate with the Director of Amazon to develop seasonal strategies for product launches and promotions.  
• Partner with marketing to align content, imagery, and brand messaging for each holiday campaign.  
• Leverage data and insights to identify opportunities for sales growth, conversion improvement, and efficiency gains.  
• Support the optimization of Amazon PPC campaigns by providing keyword and product performance insights.  

What you bring to the table:  

• 8+ years of experience in e-commerce or omni-channel retail  
• 3+ years of experience managing or directly supporting a third-party Amazon Seller Central account 
• Demonstrated success managing listings, inventory, and performance metrics on Amazon 
• Strong understanding of seasonal inventory planning and the unique challenges of time-sensitive sales cycles 
• Intermediate skills in Excel or Google Sheets for data analysis, forecasting, and reporting 
• Excellent communication and organizational skills, with the ability to manage multiple priorities during peak season 
• Detail-oriented, proactive problem solver with a strong sense of ownership 
• Entrepreneurial mindset with a roll-up-your-sleeves approach 

Preferred: 

• Familiarity with the ecommerce sales funnel and tactics to drive sales conversion  
• Experience managing seasonal or holiday-based product lines 
• Familiarity with Amazon advertising tools (PPC, DSP) and analytics platforms (Helium 10, Jungle Scout, etc.) 
• Bachelor’s degree in Business, Marketing, E-commerce, or related field 
• Experience working in consumer goods or e-commerce environments with fluctuating seasonal demand 

About Us: Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines, Canada, and Mexico.    

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace. 

• Check out our flagship brand, Balsam Hill: www.balsamhill.com  
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023 
• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/ 
• Glassdoor: https://bit.ly/balsambrands-glassdoor 

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes: 

• Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process 
• Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents 
• Up to $2,000 annual funding toward HSA accounts  
• Medical, transit, dependent care FSA  
• Infertility coverage offered on all medical plans 
• Generous parental leave program and flexible return options 
• Company-paid life and AD&D insurance 
• Company-paid short and long-term disability insurance 
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year 
• Employee Assistance Program (EAP) and other mental health and wellness perks 
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages 
• Paid 5-week sabbatical leave after 10 years of employment 
• Annual continuous learning benefit up to $1,000 per person, per fiscal year 
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment 
• Generous team member merchandise discount 
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance 

The base pay range for this position is: $122,000 to $152,000. Please note that placement within the posted salary range is based on several factors, including geographic location, experience, skills, alignment with role requirements and other job-related factors. It is uncommon for offers to be made at the top of the range, as this typically reflects a candidate who exceeds all role requirements and brings significant, directly applicable experience. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner. 

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

#LI-Hybrid 

All your information will be kept confidential according to EEO guidelines.