Regional Service Delivery Technical Manager (Drilling Services)

Regional Service Delivery Technical Manager - Drilling Services

Are you a leader looking for a new opportunity?

Do you enjoy working with global customers to create innovative solutions?

Baker Hughes has an opening in it Oilfield Services (OFS) Product Company for a Service Delivery Leader for Drilling Services (DRS) Product Line at our facility in 2001 Rankin Road, Houston TX.    

As a leader in the oilfield services industry, Baker Hughes offers opportunities for qualified people who want to grow in our high performance organization. Our leading technologies and our ability to apply them safely and effectively create value for our customers and our shareholders.

Partner with the best

As a Regional Service Delivery Manager, you will be responsible for:

• Responsible for the Regional Service Delivery organization within the region: Applications Engineering, Technical Support, Reliability and Remote Operations Services (ROS/ROMS) 
• Accountable for product line operational performance within the region: NPT, % Good Runs, MTBF, etc 
• Planning and Execution of the remote operations strategy to drive operational productivity  
• Local customer’s engagement and alignment regarding service delivery and performance goals within operations. 
• Preparation and participation of regular business performance reviews meeting with key accounts  
• Participate in high impact incident response with local customers and implementation of Critical Response Teams. 
• Conduct readiness assessment reviews of personnel, equipment, facilities to deliver business plans and customer expectations and escalate to global team as necessary  
• Accountable for targeted Operational Key performance indicators (KPIs) 
• Monitor KPI to evaluate effectiveness of operational activity. Action any deviation from KPI targets to drive continuous improvement  
• Implementation and monitoring of the BHGE Service Delivery Process – Managing the Job Cycle-  
• Ensure transactional discipline and adoption of managing the job cycle process and content  

• Ensure trained and competent personnel perform each activity (CMP program) 
• Manage and provide oversight to hiring, talent pipeline, career development, annual appraisals and ensure proper succession planning. 
• Participate actively in quality & operations improvement efforts. 

• Identify any gaps in local capabilities and develop improvement plans to ensure compliance with global standards  
• Field incident management process reporting, root cause determination, corrective actions and closure 

Fuel your passion

To be successful in this role you will:

• Bachelor’s degree from an accredited university or equivalent and relevant industry experience within product line  

• At least 10 years of experience in operational management and/or service delivery within the Regions for the designated product line  
• Have customer facing experience.

• Excellent communication skills, tact and diplomacy to interface with various internal and external customers  
• Enthusiastic, positive attitude and team player  
• Creative and original thinking  
• Excellent problem solving skills  
• Computer literate  

• Analytical  
• Dynamic 
• Proficiency in English and Spanish
• Expected travel frequency 35% - 40%
• Proficiency in Portuguese 

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Occasional home working possible when not on customer site

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.  Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

As part of our commitment to the health & safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.