Manager, Partnership Operations

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.

Job Description:  

The Partnership Operations Manager will serve as the product owner of KORE and Salesforce for Global Partnerships, managing all applicable processes, workflow rules, and business logic to ensure maximum engagement and efficiency. This role involves collaborating with Hawks IT on product development and implementation, fulfilling requests for inventory and revenue analysis, reporting on sell-through and category trends, maintaining dashboards and resource hubs, identifying process efficiencies, supporting project management systems for pipeline tracking, maintaining revenue and inventory reporting, supporting audits, and managing vendor relationships with Two Circles and KORE.

Core Responsibilities: 

• Serve as product owner of KORE and Salesforce for Global Partnerships, managing all applicable processes, workflow rules, and business logic to ensure maximum engagement and efficiency
• Work alongside Hawks IT to manage KORE/Salesforce product development and implementation process during upcoming renewal to translate business requirements into technical design and actionable solutions within both environments
• Fulfill specific requests and analysis regarding inventory management, revenue reporting, renewal and new business campaigns, lead scoring, rate card modeling, and more
• Report on inventory sell-through rates and YoY trends including category trends against their standard asset mixes
• Manage department’s resource hub and Tableau/Smartsheet dashboard maintenance
• Help identify process efficiencies and departmental operational optimization
• Work closely with the Partnership Development team to create and activate project management systems for our everyday pipeline and other internal tasks
• Ensure upkeep and maintenance of all revenue reporting, inventory dashboards, etc.
• Support on all internal and external financial and partnership-related auditing alongside Finance and Hawks IT
• Manage relationship with Two Circles and KORE teams including re-occurring calls
• Build and maintain relationships with internal departments, including but not limited to Hawks IT, Hawks Finance, Partnership Sales and Activation, and the Hawks Project Management Office 
• Other duties as assigned

Qualifications:

• Bachelor’s degree in business, Marketing, Sports Management, or a related field
• Proven experience in managing KORE and Salesforce or similar CRM
• Strong analytical skills with the ability to interpret data and provide actionable insights
• Proficiency in Tableau, Power BI, Smartsheet, and other reporting tools
• Excellent organizational and time management skills
• Strong communication skills, both written and verbal
• Ability to work collaboratively in a fast-paced environment
• Experience in inventory management and revenue reporting
• Ability to identify process efficiencies and optimize departmental operations
• Comfortable in an environment where priorities can shift rapidly; resilient and adaptive to change
• Ability to travel if necessary (travel will be limited)
• Willingness to work a flexible schedule including nights and weekends (including games/events) and be on-call as necessary based on the changing priorities of the department

This position may require operating a company vehicle or driving as part of regular job duties. All employees in such roles must have held a valid driver’s license for a minimum of three (3) years.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks!