Social Listening Analyst

About Athena

Athena is a creative place for leaders, risk-takers, creative thinkers and boundary-pushers. We partner with organizations looking to transform their presence, reputation, and performance. For over ten years, we’ve delivered business insights, marketing strategies, and brand activations for leading organizations in industries ranging from telecommunications to major league sports.   

Our people make Athena, Athena. They’re what help set us apart from traditional ad agencies and consultancies. As a Philadelphia Inquirer Top Workplace for three years running, we take pride in fostering a work environment where passion meets excellence. Our people are solutions-oriented individuals who eagerly roll up their sleeves to make work that works while sharing a couple of laughs along the way.    

About the Position

Athena is looking for an ambitious self-starter to join the Optimization and Reporting team as a Social Listening Analyst. 

The successful candidate will be responsible for executing and contributing to the expansion of social listening for local and international clients. This individual will drive real-time understanding of the issues impacting clients’ businesses and brands and will lead comprehensive reports on the situations that arise.  

As part of a growing team of Social Media Intelligence experts, the individual will work closely with the account leader and our clients to uncover new opportunities to deliver insights and enhance business strategy and customer experience. This role is an ideal fit for an individual who enjoys translating complex narratives into digestible communications that inform client action. We work in a spirited, fast-paced, and ever-changing environment and we are looking for someone who can hit the ground running. 

What you'll be responsible for:

• Monitoring and identifying digital content in real time to support crises comms efforts 
• Interpreting social and media data and determining trends within large amounts of social data, facts, and figures 
• Daily social listening and comprehensive analytics reports in support of clients’ brand and business priorities 
• Analyzing competitive landscape and responses to key topics 
• Presenting findings and translating data into insightful stories for C-suite executives 
• Understanding and staying up-to-date with client brand priorities including announcements, events, public relations issues, and industry news 
• Proofing materials to ensure high quality and consistent output 
• Developing approaches to improve social listening efforts and automating processes 
• Effectively working as part of a team of social media experts 
• Contribute to reaching organizational goals by being flexible and working in a team environment 
• Potential to lead junior analysts in delivering breakthrough, actionable insights supporting brand intelligence and continuous improvement across the enterprise 

Skills and experience you should have:

• Strong and demonstrable experience in digital and social media analytics or desire to learn 
• Ability to actively derive insights from digital and social data 
• Passion for analytics and problem-solving 
• Committed to going above and beyond for clients 
• Strong written, verbal, and online communication skills with an understanding of how to follow and incorporate consistent tone and simplify complex ideas 
• Experience developing executive presentations and understanding of large corporate environments 
• Excellent MS Excel and PowerPoint skills 
• Highly organized and strong attention to detail 
• Expertise and experience with social media and listening platforms (Sprinklr, Brandwatch, Meltwater, Sprout Social, etc.) including advanced Boolean knowledge preferred 
• Degree in an analytical or business-related subject such as marketing/market research, data analytics, economics, business administration, etc. or equivalent experience 

It’s a plus if you have:  

• Experience with data visualization and dashboard design preferred 

• Medical/Dental benefits including of 1K Health Reimbursement Account
• Matching 401K
• Generous PTO policy
• Substantial Parental Leave Policy
• Hybrid Work Environment

Candidates must be willing to work hybrid (3 days on-site) in our Philadelphia, PA office.

Curious about your career path at Athena? This role is at the Analyst Level within Athena’s career-path structure for the Optimization & Reporting Team. This team has the following levels of progression for growth and development.

Analyst --> Sr. Analyst --> Manager --> Sr. Manager --> Director --> Sr. Director --> Managing Director

We strive to keep our application process open, easy, and as painless and transparent as we can make it. We need team members like you to join us. Ready to apply? Let’s get started.

Athena is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at 866.299.6040 or at AthenaGlobalAdvisors.com.