Customer Support Representative
We’re looking for a Customer Support Representative to be the first line of support for our customers. You’ll be responsible for responding to customer inquiries, troubleshooting issues, and ensuring our users have a seamless experience on the Assured Health platform.
The ideal candidate is empathetic, detail-oriented, and thrives in a fast-paced startup environment. You’ll be critical in building trust with our customers by resolving issues quickly and escalating problems appropriately.
Responsibilities
Frontline Support – Respond to customer questions and issues via email, chat, and phone with speed, accuracy, and professionalism.
Internal Coordination with Ops - Own the coordination between Assured’s internal Operations team and clients, including answering any questions on their applications to relaying any finer details about their in flight work.
Troubleshooting & Issue Resolution – Identify, diagnose, and resolve common product and data-related issues; escalate to Product or Engineering when necessary.
Customer Education – Help customers understand features, workflows, and best practices to maximize value from the platform.
Ticket Management – Track, prioritize, and follow up on open support requests to ensure timely resolution.
Feedback Loop – Capture recurring customer pain points and communicate them to Product and Engineering for continuous improvement.
Documentation – Contribute to support resources (FAQs, help articles, quick guides) to enable self-service.
Customer Experience Champion – Advocate for the customer voice across the organization.
Qualifications
2–4 years in customer support, client services, or operations (SaaS or healthcare preferred).
Excellent written and verbal communication skills.
Strong problem-solving abilities and attention to detail.
Comfortable learning and explaining technical products to non-technical users.
Ability to manage multiple priorities in a fast-paced environment.
Bonus: Experience with healthcare operations, credentialing, or payer enrollment.
Average salary estimate
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