Patient Concierge, Full-Time, Days

Job Description

Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Concierge with our Orland Park clinic. In this role, the Patient Concierge serves as an essential member of the new care team at UCMC’s standalone facility at Orland Park.

The Patient Concierge will be responsible as a resource for ensuring patients access their care in a seamless and uncomplicated manner. The job role is dynamic and requires extensive walking and standing throughout the entire shift. The Patient Concierge will support various clinical activities and clinics to anticipate patients' needs by ensuring that exam rooms are cleaned, perform exam room check-out, patient check-in, and electronic record documentation, including scanning. The Patient Concierge will provide navigation support to patients, ensuring they are personally escorted throughout their experience. The position also evaluates data and service improvement opportunities acting as an information resource and a patient advocate.

Responsibilities 

• Exhibits strong customer service, sophisticated communication and critical thinking skills in response to patient and care team inquires and requests.
• Ability to work in a fast-paced environment and continually monitors appointment schedules throughout the day ensuring patients are accessing care at their scheduled appointment time.
• Adheres to established standard work and utilizes identified communication tools to ensure a consistent and exceptional patient experience
• Exceptional computer skills and ability to utilize multiple applications to support accurate and timely check-in at Kiosk or in-person, exam room check-out, scheduling, and revenue cycle activities related to insurance verification, pre-certification, authorization and collections as required.
• Independently collects critical forms and information in preparation for each patient visit and performs EMR scanning prior to and after visit.
• Participates in UCMC projects as assigned, including employee engagement, patient experience and process improvement projects from inception through planning and implementation.
• Conducts performance improvement initiatives, such as participating in interdisciplinary improvement teams.
• Ensures exam room is fully equipped and setup prior to patient rooming and rooms the patients in coordination with the care team.
• Provides concierge-type support by assisting with patient transportation/escorts throughout the facility, coordinates interpreter services and serves as runner to support ancillary services.
• Perform other duties as assigned.

Required Qualifications

• A completed High School diploma or equivalent from an accredited body is required.
• Two to five years’ experience in providing high level customer service in a community based outpatient setting, addressing and resolving complex issues is required.
• Ability to communicate effectively in both oral and written form at or above High School level is required.

Preferred Qualifications

• Experience working in a community health setting is highly preferred.
• A completed Associate’s or Bachelor’s degree is preferred.
• General working knowledge of computer programs including the Microsoft Office Suite & a knowledge of EPIC is preferred.
• Prior experience in a practice setting preferred including in-depth knowledge of appropriate insurance protocols
• Ability to handle stress in a fast-paced environment is preferred.

Position Details:

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days - 8:30am-5:00pm w/ rotating weekend requirement 
• Work Location: Onsite 
• Unit/Department: Orthopaedics Clinic 
• CBA Code: Non-Union

Why Join Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.