Analyst/Senior Analyst, Customer Insights

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

For more information, visit arcadia.io.

Why This Role Is Important to Arcadia

The Analyst will join the Customer Insights team of a high-growth Population Health and Analytics software company. This role reports to the Director of Analytics, and will involve creation of high value analytics and reporting for Arcadia customers.

The ideal candidate loves data and wants to make a difference.  We are seeking individuals who rely on data analysis, metrics, and visualizations to make decisions and are passionate about improving the way healthcare is delivered to millions of patients across the country. You should be eager to share healthcare and business intelligence expertise to build Arcadia’s products and unlock more insights from customers data.  

What Success Looks Like

In 3 months

- Gain familiarity with Arcadia’s data model, development process, and GA Options

- Learn the Analytics team’s reporting tools (SQL database, Redshift, QuickSight BI product)

- Onboard with your core teammates

In 6 months

- Be building value add components of our product and analytics capabilities

- Onboard onto the CMS VRDC

- Consistently bring thought leadership to the creation of analytics products

In 12 months

- Maintain strong support for 1-2 core Arcadia analytical products

- Handle scoping and roadmapping asks from Product Management

- Proficiently manage multiple customer questions related to your core 

• Develop data models to support Arcadia's products and analytics
• Deliver customer facing dashboards utilizing Amazon’s QuickSight product
• Work with Senior / Lead Analyst to build out product components using Snowflake, dbt, and SAS
• Collaborate with talented colleagues – Product Managers, Analysts, and Data Scientists – across teams

• Experience and familiarity with medical economics and quality
• Comfortable speaking with internal stakeholders about their goals and objectives and translating those into concrete deliverables
• Experience analyzing claims data
• Experience with project planning and timeline management on complex analytic projects
• Ability to query and manipulate relational databases with SQL or SAS
• Experience with a business intelligence dashboarding tool such as QuickSight, Tableau, or Power BI
• Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving

• Experience working at or with government agencies, behavioral healthcare providers
• A passion for communicating data through clear and compelling visual design
• Experience with healthcare quality measure specifications
• Experience with the AWS platform and writing Athena queries
• Advanced SQL skills or familiarity with other languages such as Python or R
• Experience using collaboration tools such as Jira and Confluence
• Experience using statistical modeling and/or machine learning

• Contribute to high visibility, high impact customer innovation in behavioral healthcare monitoring at massive scale
• Analyze large data sets on Arcadia’s custom data model built by analysts for analysts
• Create value add IP, including predictive models, and quickly distribute it to Arcadia customers
• Support a variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity
• A collaborative team with decades of collective experience in population health and data science
• Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
• A flexible, remote friendly company with personality and heart
• Employee driven programs and initiatives for personal and professional development
• Be a member of the Arcadian and Barkadian Community
• Competitive compensation and amazing benefits including FTO

About Arcadia

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.