Customer Success Executive
Employment Type: Full-time (60+ hours/week), Independent Contractor
Location: Remote
Schedule: Monday to Friday, 8 AM to 8 PM Eastern Time (8:00 PM - 8:00 AM PHT), with rotating weekend coverage as needed.
Compensation: $6/hr
About the Role
We’re a U.S.-based, venture-backed financial technology startup on a mission to redefine financial access. We're seeking a resilient and process-driven Customer Success Executive to be the frontline of our customer experience. This role is critical for managing high-volume customer interactions while helping to build scalable support systems.
About You
You thrive in a fast-paced, independent environment where volume is high and processes are being built in real-time. You are naturally systematic, staying calm and effective under pressure. You don't just solve problems for customers; you look for patterns and ways to prevent them in the future. You see a heavy workload as a puzzle to optimize, not a burden.
Key Responsibilities
- Handle 50–100+ customer inquiries daily across Intercom (chat/email) and Instagram DMs with accuracy, empathy, and speed.
- Proactively identify trends in customer issues and suggest improvements to FAQs, automations, and workflows.
- Build and manage Intercom workflows and automations to enhance efficiency.
- Maintain the highest standards of data security and confidentiality.
- Help document processes and build the foundation for a scaling support team.
- 2+ years of experience in customer support, preferably in a digital/tech environment.
- Proven ability to handle high-volume queues (e.g., live chat, email tickets)
- Excellent, clear, and professional written English.
- A systematic and process-oriented mindset. You love building personal systems to manage your work.
- High degree of personal accountability and the ability to work independently with minimal supervision.
- Strong problem-solving skills and a desire to find the root cause of issues.
- A stable internet connection and a dedicated, quiet workspace.
Bonus Points for:
- Exposure to financial services or fintech.
- Experience with Intercom or similar tools.
- Experience working in a startup or high-growth company.
- Work From Home
- Training & Development
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Browns, a long-standing collision repair shop in Columbia, TN, seeks an experienced Body Shop Estimator to manage estimates, insurance communication, parts procurement, and customer relations to ensure quality repairs and timely deliveries.
Support a growing travel services team as a Client Service Associate, delivering friendly, detail-oriented client support and helping strengthen long-term relationships.
EchoPark Automotive seeks a detail-oriented Document Specialist to manage purchase paperwork and ensure a smooth, accurate customer closing experience at the Centennial, CO store.
Skillbridge Academy is hiring a detail-oriented Call Center Representative in San Antonio to handle inbound and outbound calls and deliver exceptional customer service.
Minted is hiring an empathetic Associate Manager, Artist Relations to lead Community Support and manage the Artist Challenge program, ensuring outstanding support and engagement for the artist community in San Francisco.
Customer Success Support at FreedomPay will manage client relationships, resolve technical and operational issues, and coordinate cross-functional teams to ensure a seamless enterprise customer experience.
United Risk Global is looking for a Customer Service Specialist in Omaha to deliver excellent phone-based support and administrative service across property and casualty insurance lines.
PointClickCare is hiring a Sr. Solutions Analyst (TAM) to troubleshoot SaaS healthcare solutions, deliver exceptional customer outcomes for long-term care clients, and contribute to knowledgebase and KCS practices.
A technical, customer-focused Onboarding Manager with IoT hardware and telematics experience to manage installations, improve adoption, and support global managed customers for SafetyCulture's sensor solutions.
LiveOak Fiber is hiring an onsite Customer Service Representative to provide account support, billing assistance, order processing, and exceptional customer service for telecommunications customers.
Neuroscale is hiring a Technical Customer Success Manager to run technical demos, lead trials and integrations, and ensure rapid customer adoption of the Arbi AI recruiting platform.
Senior Support Agent role handling complex, time-sensitive escalations and guiding the Support team to improve pharmacy workflows at a fast-growing healthtech startup.
Join Mia Labs as an Implementation Specialist to lead technical onboarding, integrations, and analytics for dealership customers, helping scale an AI-driven product that modernizes automotive retail.
Anavah Talent is a top headhunter agency for specialized overseas talent. Since inception, we’ve helped over 35 U.S. companies build incredible overseas teams to solve their most painful operational bottlenecks. And we've helped over 50+ teammates...
2 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
