Senior Manager-Product Data Analytics - job 1 of 11

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios. The Product Data Analytics team with USCS is a key function that informs and drives product strategy and customer experience through data driven insights.

We are currently hiring for a Senior Manager of Product Data Analytics. The Senior Manager of Product Data Analytics will join a cross-border team of high performing colleagues to support and inform the AXP Consumer Premium Product strategy and product refreshes. In particular, the role will have much exposure to leaders within the USCS organization, especially the Resy teams (including data, marketing, and sales teams) and will work cross functionally to inform and drive strategy. This role represents a unique opportunity to leverage applied quantitative experience to directly shape business strategy and requires outstanding relationship management skills to partner with multiple stakeholders and drive results.

Responsibilities:

• Help deliver world class credit card products and influence Membership strategy through data analytics
• Inform and help optimize the value proposition and benefit engagement of AXP premium products, especially in the dining industry
• Use advance analytics to study customer behavior and competitive landscape to drive engagement
• Help set up robust reporting and tracking of Membership Services levers including Resy

Critical Factors to Success:

• Strong analytical skills and an innovative approach to solving practical problems.
• Superior strategic thought leadership.
• Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities.
• Sound knowledge of Machine learning algorithms, statistics, data mining and research methods.
• Good understanding of the card economics with proven success in driving business results via strategic analysis. Experience in Charge/Loyalty analytics is a plus.
• Exceptional verbal, written, and interpersonal communication skills.

Minimum Qualifications 

• Bachelor’s degree required and Master’s degree preferred in following areas: Statistics, Economics, Mathematics, Engineering, Finance, Computer Science, or related quantitative fields.
• 3 plus years professional experience driving performance optimization through the application of advanced decision sciences.
• Strong hands-on expertise using big data programing languages to manipulate large-scaled datasets and perform statistical analysis (e.g. SQL, Python, and Big Data analytic techniques).
• Hands on experience in Business Intelligent tools and dashboards (e.g. Tableau, PowerBI).
• A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset.
• Ability to understand data, synthesize into real world meaning, break down business problems, and conduct brainstorming.
• Proven track record of building and nurturing cross border teams of varied skill sets.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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