Senior Manager – Digital Product Operations - job 2 of 4

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

 The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Technology Business Enablement (TBE) team powers American Express Tech Investment optimization by enabling predictability, transparency, and efficiency through best-in-class Tech Business capabilities. Within TBE is the Technology Portfolio Management team (TPM) which powers Technology, Business and Product to achieve business and customer value by optimizing Technology investments, elevating transparency and enabling decisioning through trusted insights and best-in-class Portfolio and Program management. 

How will you make an impact in this role?

As the Senior Manager of Digital Product Operations, you will be responsible for enabling the delivery of world class, customer-centric digital products and platforms via a centralized planning platform and process, facilitating teams across the Enterprise. You will be responsible for accelerating strategic alignment and planning focused on driving business and customer value, enabling transformational change while connecting enterprise teams and optimizing processes and delivery.

 The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, operates cross-functionally, has a strong aptitude for process improvement and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor.

 Key Responsibilities

• Lead & coordinate product portfolio planning across Enterprise Data Management & Product delivery teams, engineering, and business stakeholders ensuring capacity is aligned to highest priority outcomes.
• Lead portfolio management processes, including intake and prioritization of initiatives, and capacity management
• Drive process improvements for operational efficiency and effectiveness, accelerating value delivery to the Enterprise and our customers.
• Identify opportunities to drive a culture of continuous innovation, and discovery within the product delivery lifecycle while elevating customer journeys.
• Create and deliver stakeholder communications, elevating the product teams unified messages to drive decisions and accelerate agile decision making
• Foster cross platform Lean Portfolio Management practices with increased alignment across business unit teams

Minimum Qualifications

• Excellent interpersonal, strong written, and verbal communication skills, focusing on key messages and actions. 
• Strong stakeholder management skills, with ability to build relationships across teams and organization levels
• Proven ability to analyze complex processes to find and drive innovative solutions.
• Ability to bring structure to ambiguous areas of opportunity and thrive in an unstructured, fast paced environment.
• Track record of success working across global markets, with both stakeholders & tech partners, managing complex products or initiatives across international markets.
• Bachelor's Degree

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.