Senior Manager - Delivery Management - Enterprise Platforms & TBE

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

Enterprise Platforms are engines of growth for the company providing capabilities that power almost all key customer facing experiences to our Credit Card, Loan and Banking customers. One of key objectives Enterprise Platforms are driving at is develop a best-in-class Product Catalogue that would enable American Express to launch new customer facing products and experiences with unparalleled flexibility and dramatically improved speed to market globally across all countries American Express operates in.

Our mission is to accelerate the pace of financial innovation and build new financial products for American Express at unprecedented speed by streamlining the process of launching and iterating on financial products.

These Delivery Manager roles will be part of the Enterprise Platforms and Technology Business Enablement Cross Platform Delivery Team (EP&TBE CPD Team) and will be responsible for leading end-to-end delivery for large and critical delivery initiatives in partnership with engineering, product, and business leaders.

•  Develops and tracks progress against the Delivery Management on Technology Delivery projects, aligning with business objectives, priorities and resource allocation.
• Drives the adoption of new and innovative technologies, best practices, and methodologies across teams, fostering a culture of excellence, collaboration, and continuous improvement.
• Owns the planning and delivery of quality compliance, resource utilization, and customer satisfaction.
• Reviews system requirements, functional specifications and solutions for potential enhancements, troubleshooting and resolving platform issues through innovative solutions.
• Leads and orchestrates the facilitation of Program Increment (PI) Planning and Scrum-of-Scrums (SOS) meetings across platforms with leadership, product management, delivery teams, and business partners.
• Manages impediments, risks, dependencies, and resourcing needs across stakeholders and senior leadership.
• Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development.
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives.
• Establishes integrated release plans that align dependencies and milestones across teams, trains, and external partners.
• Facilitates the alignment of technical solutions with Enterprise Architect and platform teams.
• Drives technology product delivery & integration across platforms, trains, domains and lines of business.
• Resolves or raises impediments, manages risk, and promotes committed improvement throughout Technology.
• Communicates and drives strategic technology product objectives & roadmaps at scale.
• Responsible for Large solution events across the ARTS Technology market product delivery events, alignment with partners, including agile ceremonies.
• Drives all Technology activities through production release.
• Focuses on program (i.e. Epic level) execution and cross platform product delivery (broader than train and trains of trains within platform, End to End also recognized as E2E).
• Drives program / cross platform / trains of trains product delivery demonstrating servant leadership coupled with technical expertise across domains and the corresponding business domain knowledge.
• Partners with LPM, Product and Engineering owners for early engagement and prioritization process.
• Drives Pre-Program Increment (PI) planning meetings with leadership, product management, delivery teams and Business Partners.
• Cross Platform Integrated Release Planning and status reporting.
• Ensures dependency alignment for the teams & trains across organization & external partners (where applicable).
• Partners with Product Managers, Product Owners, New Product Development, Business Partners and Architects to help assure strategy, vision and road map alignment and execution (initiative and epic specific).
• Ensures value is achieved by the program/technology product delivery on behalf of end users.
• Create data-driven insights into the delivery and execution of the program using relevant portfolio, program and team level metrics.
• Identify and manage gaps, issues, risks, and opportunities across Agile teams and trains.

Technical Skills

• Inform or co-develop architecture and process flows to ensure end to end technology product solutions.
• Understand the program’s technical platforms and applications.
• Execute solution technical alignment discussions. Bridges the gap between product teams.
• Experience with design and coding across one or more platforms and languages is ideal 

Minimum Qualifications

• 7+ years Technical Project Manager experience and/or relevant Program/Project Management experience.
• Bachelor’s or Master’s degree in computer science, computer engineering, or other technical field, or equivalent work experience.
• Deep understanding of all aspects of software design with a proven track record of increasing responsibility.
• Experience handling Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality.
• Experience with project/program financial plans, capacity management and reporting while ensuring compliance with Rally and Agile delivery.
• Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business product managers.
• Ability to get industry leading solutions to market efficiently and effectively.
• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.
• Ability to enable business capabilities through innovation.
• Demonstrated willingness to learn new technologies and takes pride in how fast they develop working software.
• Experience using Rally or JIRA agile delivery management platform.

Preferred Qualification

• Knowledge of Global Accounts Receivable, Global Loyalty and Benefits and/or Digital Banking.
• Current/active PMI-ACP, PMP, SPC or SA certification.
• Additional Agile Certifications.
• Experience with object-oriented design and coding skills across a variety of platforms (JAVA, HTML5, BLAZE, DB2, XML and Mainframe).

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.