Chief of Staff (Manager Assistant), Operational Risk Management (ORM)
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.
Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.
The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.
ORM Governance is looking for a Chief of Staff (Manager Assistant) to support the global Governance team by contributing to planning, team management and strategic initiatives, in addition to strong management and partnership support to the VP, Governance and their leadership team.
The incumbent will be a key member of the ORM Governance leadership team and will play a key role in shaping strategies across the organization and driving results. They will be expected to provide thought and executional leadership on organizational effectiveness, talent management, strategic priorities and goals. They will have the opportunity to work across a wide range of strategic, analytic, engagement and communications initiatives and have manage strong relationships with the ORM Governance Leadership Team and key stakeholders.
Key Responsibilities:
- Provide strategic, analytical and decision support on a wide range of complex projects, issues and initiatives
- Coordinate and contribute to impactful and engaging presentations & engagement activities such as Senior Executive Management Presentations, Strategic Projects, Town Halls and BUR presentations
- Play key role in building, shaping, and influencing the ORM Governance strategy
- Manage key Stakeholders/Relationships both within and outside of team
- Drive colleague processes, including mid-year, year-end calibration and talent reviews, as appropriate
- Manage ORM Governance colleague engagement strategy and communications & cadences including leadership team meetings, town halls, market visits, etc.
- Support business planning and operations (e.g. annual budget and investment planning, risk and finance reviews, etc.)
Minimum Qualifications:
- The ideal candidate will be a highly motivated self-starter who is able to lead projects with limited guidance, provide strategic thought leadership and challenge the status quo
- Operational Risk knowledge is a plus but not required; intellectual curiosity and a desire to become an expert in Operational Risk if no prior Operational Risk experience
- Ability to manage multiple tasks and projects simultaneously within tight deadlines, great follow-up and attention to detail, works well in a fast paced and dynamic environment
- Excellent project management and organizational skills
- Excellent written and verbal communication skills with a strong executive presence
- Demonstrated relationship management skills with proven ability to influence without authority
- Able to produce innovative, creative, and impactful materials for a variety of senior executives
- High level of integrity and the ability to handle sensitive issues with complete confidentiality
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.
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