Sr Program Manager, EC2, Capacity Customer Experience, EC2

Description

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides secure, resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier and more cost effective for developers. The EC2 Customer Capacity Experience (CCX) organization's mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially for large unpredictable scaling events.

The EC2 CCX Customer Planning Team is searching for a customer focused, driven, and talented program manager to help plan compute capacity and deliver on customer commitments for internal and external customers. This responsibility will include ownership of the entire capacity planning process from understanding a customer's future compute requirements, determining high-confidence fulfillment plans, levying commitments directly to customers on behalf of AWS, and tracking hardware delivery into customer accounts. Additional responsibilities include driving process improvements and collaborating with engineering organizations to build new technologies that automate demand planning for our customers.

From Day 1 in CCX, Program Managers are given the autonomy to think strategically and make data driven decisions, along with the ability to improve to the customer experience and the business. This role requires working with professionals in different domains including Sales, Account Management, Finance, Engineering, Forecasting, Product Management, Supply Chain, Logistics, and Data Center Planning. You will engage directly with external AWS customers and senior leaders across AWS and Amazon Retail.

About you:
- You bring a deep understanding of business fundamentals with experience and comfort communicating plans and outcomes directly to customers.
- You are willing to learn quickly and understand EC2 technical details to improve the capacity planning experience.
- You communicate clearly and succinctly verbally and in writing, providing the right amount of information and insights to drive customer outcomes and business objectives.
- You are comfortable juggling competing priorities and navigating ambiguity autonomously.
- You thrive in an agile and fast-paced environment on projects and initiatives with senior leadership visibility.
- You can define program requirements, effectively communicate strategic initiatives to business leaders, and are able to work collaboratively across business, engineering, operations, and product teams to deliver solutions to customers.
- You are data driven. You are passionate about finding root causes and trends independently. You use data to support your ideas, drive actionable outcomes, and identify opportunities for partnerships across Amazon.
- You are comfortable analyzing large data sets to to tell a story. You use data to inform decisions and can drive solutions to business problems based on data-driven conclusions.
- You proactively identify risk and employ mitigations to get plans back on-track or work with customers to reset expectations.
- You invent new ways to measure the health of the business and insist on the highest standards when holding others accountable to deliver results for customers.

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
This position involves on-call responsibilities, typically for one week every two months. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.