Ski Valet Supervisor
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?
Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).
- Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
- Free or discounted multi-resort dependent season passes
- Free or discounted IKON pass
- Discounted golf & fitness center memberships
- Employee childcare rates & discounted seasonal programs
- Retail + F&B discounts
- Friends & family tickets
- Onsite medical clinic
- Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
- 401(k) plan with company match
- Discounted tuition plan
- Paid parental leave
- Paid sick time, FTO, Vacation
Additional perks & benefits for year round employees
POSITION SUMMARY
The Ski Valet Supervisor provides leadership and business management skills necessary to grow the success and service quality for the Stratton Mountain Club. The Ski Valet Supervisor is responsible for creating and delivering a memorable experience for all club members and their guests. This will include all facets of arrival and departure, shuttle service, locker room and ski valet services. The supervisor also takes an active role in identifying, initiating, and executing new business and service opportunities within the Stratton Mountain Club. This is a full-time seasonal position. The pay rate for this role is $22.00/hr.
ESSENTIAL DUTIES
- Oversees daily operations of the Stratton Mountain Club ski valet desk
- Collaborate with GM of Stratton Mountain Club to develop and implement training, reach NPS goals, and hit financial targets
- Ensure ski valet information is clear and organized
- Assist in the hiring and recruitment of front-line staff for ski valet/locker room attendant
- Organize Wintersteiger ski rack system and ski storage system for members
- Manage retail counter, monitor inventory, and supervise sales
- Organize daily guest service tasks
- Create weekly staff schedule
- Upkeep of communication boards for team members
- Other duties as assigned by the GM of Stratton Mountain Club
EDUCATION & EXPERIENCE REQUIREMENTS
Education:
High School Diploma, or equivalent, required
Bachelors Degree, preferred
Experience:
3+ years of experience in customer service preferred
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
- Exceptional customer service skills
- Superior communication skills
- Outstanding computer skills
- Experience as a team leader with emphasis on coaching and training
- Self-motivated, resourceful, organized, detail oriented, enthusiastic, outgoing and reliable
- Ability to work weekends and holidays
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
An Equal Opportunity Employer
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