Entry Level Customer Service Assistant - job 1 of 11
Company Description
About Us:
Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand’s journey! We’re not just your average PR branding company; we’re a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before.
Job Description
Job Description
We are seeking a motivated and detail-oriented Entry Level Customer Service Assistant to join our growing team. This position is perfect for individuals who are passionate about helping others, eager to learn, and ready to grow within a dynamic, fast-paced environment. You will be the first point of contact for customer inquiries, providing support and ensuring client satisfaction.
Responsibilities
Handle incoming calls and emails from customers in a professional and timely manner
Provide accurate information about products, services, and company policies
Resolve customer issues effectively or escalate when necessary
Maintain detailed and accurate customer records
Assist in processing orders, returns, and follow-ups
Collaborate with team members to ensure consistent service quality
Uphold a positive and helpful attitude in all customer interactions
Qualifications
Qualifications
High school diploma or equivalent; associate’s or bachelor’s degree is a plus
Strong communication and interpersonal skills
Ability to manage time effectively and multitask in a fast-paced environment
Problem-solving mindset with a focus on customer satisfaction
Basic computer literacy and familiarity with CRM systems is an advantage
Eagerness to learn and adapt to new tools and procedures
Additional Information
Benefits
Competitive annual salary: $42,000 – $48,000
Opportunities for professional growth and advancement
On-the-job training and development programs
Supportive and team-oriented work environment
Health, dental, and vision insurance options
Paid time off and holidays
Average salary estimate
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