About Us
At Blue Print Out, we specialize in delivering innovative customer communication and support solutions that empower businesses to connect, resolve, and grow. Based in Sandy Springs, GA, our team is committed to excellence, efficiency, and personalized service. We believe in creating meaningful conversations that make a difference and in building careers that evolve with purpose.
Job Description
We are seeking a detail-oriented and client-focused Customer Service Officer to join our growing team at Blue Print Out. In this role, you will act as a key point of contact for clients, ensuring a seamless experience through timely assistance, problem-solving, and professional communication.
As a Customer Service Officer, you will be expected to handle inquiries, resolve issues, and deliver exceptional service that reflects our brand values and commitment to excellence.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and in person
Resolve customer complaints efficiently and follow up to ensure full resolution
Maintain accurate records of interactions and transactions
Collaborate with internal teams to address service issues or delays
Identify opportunities for process improvement and report feedback to management
Uphold company standards and promote a customer-first approach
Track and meet daily performance metrics and service goals
Qualifications
High school diploma or equivalent (associate degree preferred)
Minimum 2 years of experience in a customer service or client-facing role
Excellent communication and problem-solving skills
Proficiency with CRM software and Microsoft Office Suite
Ability to work under pressure and manage multiple tasks
Strong attention to detail and organizational skills
Positive attitude and a commitment to professionalism
Benefits
Competitive annual salary: $56,000 – $62,000
Professional development and growth opportunities
Supportive and inclusive work environment
Paid time off and holidays
Health and dental insurance packages
Structured onboarding and training program
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