Coordinator, Client Services - Concierge Medicine
Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
The Client Services Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
- Maintains ongoing communication with client regarding status of care, treatment plan, and all related health care needs.
- Answer and direct incoming phone calls including calls for scheduling, coordinating tests and results, referrals and billing questions.
- Investigate, monitor and resolve all inquiries.
- Coordinate the scheduling of various specialist appointments for patients.
- Establish a network of contacts.
- Assist with departmental communication and marketing strategies.
- Manages schedules to make best use of all resources including providers, rooms and equipment.
- Schedules appointments within own department and coordinates appointment scheduling with other departments or organizational partners.
- Performs administrative assistant functions including writing and sending letters and email messages
- Maintains a database of all corporate client profiles.
- Facilitates the resolution/prevention of billing errors and denials including obtaining pre-certifications or referrals as needed.
- May perform other duties as assigned.
Qualifications
Required:
- High school diploma or GED equivalent
- 1 year experience in a healthcare environment
- Experience in a customer service role
- Computer experience (data entry, Microsoft Word, Excel, electronic medical record system)
Preferred:
- Bachelors degree
- Proficiency in written and spoken Spanish language
- Knowledge of medical terminology
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
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Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...
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