Creative Operations Manager (Contract)

About AllTrails

AllTrails is the world’s most popular and trusted platform for outdoor exploration. We connect people to the outdoors, help them discover new places, and elevate their experiences on the trail. With the most comprehensive collection of trails in the world, AllTrails supports inclusive access to nature for a global community of millions of trailgoers. Every day, we solve incredibly hard problems to get more people outside, for their wellbeing and the collective care of the natural world. Join us!

This is a U.S.-based remote position. San Francisco Bay Area employees are highly encouraged to come into the office one day a week.

Creative Operations Manager - 5 Month Contract Opportunity

This is a temporary role covering for our Creative Operations Manager, who oversees Creative resourcing, capacity planning, and project timelines across marketing campaigns. The position will run for approximately five months, from mid-October through mid-March, with overlap time working alongside the current manager before they go on leave to ensure a smooth transition.

If you like bringing organization to creative development then this could be the perfect opportunity for you. Come join our mission to help people spend more time outside having healthy, authentic experiences and a deeper appreciation of the outdoors! 

• Serving as the liaison between the creative team and internal stakeholders, partnering closely with marketing, creative, and cross-functional team members to manage the project pipeline from planning to delivery.
• Working collaboratively with creative leadership to build effective processes that help the team run smoothly and efficiently, delivering the best creative work possible.
• Driving project prioritization, scoping, and resource allocation for a team of designers, design managers, copywriters, motion designers, and video editors.
• Managing relationships with external resources and freelance talent, reviewing and negotiating vendor contracts and agreements as required.
• Developing and managing complex project timelines, workloads, and project objectives, ensuring projects are being delivered on-time and on-brief.
• Communicating status updates, coordinating stakeholder reviews, and fielding feedback from stakeholders.
• Identifying and implementing project management technologies that improve workflow efficiency.
• Providing transparency and predictability of initiatives to leadership and project teams.
• Identifying and mitigating risks, proactively surfacing potential issues, and unblocking obstacles for teams.
• Providing thought leadership on creative process improvements.

• 5+ years of creative operations or project management experience in creative services, advertising, or marketing preferably within an in-house creative organization.
• Demonstrated proficiency in owning the end-to-end project management pipeline for a small, efficient and highly collaborative creative organization with a global reach. 
• Ability and willingness to build new and effective processes, while continually optimizing them.
• Excellent communication and interpersonal skills, with a proven ability to influence stakeholders, push back when needed, resolve conflict and build consensus while dealing with ambiguity.
• Strong listener who can synthesize information and creative feedback from stakeholders
• Ability to drive difficult conversations regarding resources and timelines
• Work quickly and effectively on multiple projects
• Experience with Jira, Confluence, Coda, G Suite   
• Humility, empathy and open-mindedness - no egos

• Proven ability to facilitate creative culture and collaboration in a remote environment
• Experience in creative production - planning, coordinating, and executing shoots. 
• Strong visual design sense, with an appreciation of typography, keen eye for detail and brand identity systems
• Experience working with creative designs for various groups of people (international audiences, multi-language localization, accessibility for people with disabilities, etc.)
• Experience with Figma, or other design software
• Passion for the outdoors

Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values diversity. It’s no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive.

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